• Job Description

  Req#: 22855

  At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

  Ford Customer Service Division, within Ford, is committed to provide our customers the “Always On” experience and our mission is to get our customers back on the road, in the shortest possible time. FCSD Tech delivers world class software that our

  • Dealers use to Diagnose, Repair & Service our vehicles
  • Customers use for a seamless Service experience
  • Ford enterprise uses to run a highly Profitable, Critical and Complex Parts & Service business

  FCSD is a true one-stop shop, offering comprehensive Diagnostics, Repair & Service Capabilities for a full portfolio of Electrified, Hybrid and Internal combustion vehicles globally.

  In this position...

  • Provide engineering leadership as an Anchor to Global Warranty product lines within FCSD.
  • The Global One Warranty Solution is a rules-based claims processing engine. The product Anchor will work with individual Product Managers to iteratively deliver functionality byd defining optimal design and develop software products.
  • Help business partners understand our iterative development approach and focus on delivering a Minimum Viable Product (MVP) and releases.
  • Design and deliver industry-leading products and services to maximize value and productivity for commercial customers.

  Qualifications

  You'll have...

  • Bachelor's degree or equivalent experience in a relevant field
  • Overall 10+ Years of Professional Experience
  • Minimum experience of 5+ years with progressive responsibilities in Software Engineering – Pega DPA and PEGA PRPC (Pega Rules Process Commander), Architecture and Agile Framework.
  • 2+ Years of Experience in Software development with Agile software methodologies (Scrum, eXtreme Programming, Kanban, etc.)
  • 2+ Years of Experience in defining solution and leading and directing team on technologies.
  • Must be able to operationalize and assist teams with abstract technology concepts.
  • Strong demonstrated competencies on cloud and digital platforms.
  • Strong communication, collaborative, and influencing skills.
  • Proven ability to work closely with senior leadership.
  • Strong personal presence and capabilities to resolve technical concerns.
  • Experience with cloud services and platform knowledge.
  • Demonstrated ability to drive development of highly technical technology services and capabilities.
  • Experience with Lean methodology & eXtreme Programming.
  • Demonstrated understanding and ability to drive API economy and solutions.
  • Demonstrated understanding and ability to drive highly available consumer ready Internet properties and technical platforms.
  • Experience collaborating with engineers, designers, and product owners.
  • Excellent communication skills with the ability to adapt your communication style to the audience.
  • Ability to work collaboratively and navigate complex decision making in a rapidly changing environment.
  • Strong leadership and communication skills and the ability to teach others.

  Even better, you may have...

  • Technical expert who has experience building platforms and underlying services for re-use.
  • Understands business priorities and technical feasibility to prioritize the platform backlog, identify dependencies, and manage risks.
  • Ability to jump in and assist product lines and product teams to resolve technical blockers.
  • Focus on delivering product value through reusable services and technologies that other product teams can leverage.
  • Initiates or translates the product road map into manageable product features in the backlog through quarterly scoping sessions.
  • Work hands-on with the product teams to prioritize, plan, and deliver the platform foundations capabilities.
  • Attends FCSD Technology councils and cascades relevant information to appropriate members of their product line.
  • Identifies areas within software delivery process and application ecosystem that require cohesion across the platform and addresses them through common engineering policies.
  • Assess the technology feasibility of the product group roadmaps.
  • Employs and/or champions Agile software processes, culture, best practices, and techniques.
  • Actively works to identify and remove/ mitigate risks and blockers to product delivery.
  • Assesses the overall health of the product and prompts key decisions to move it forward.
    You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

  Responsibilities

  • Ensures software engineering excellence (e.g. best practices and quality) is achieved within the product line.
  • Collaborates with other Product Line Anchors to reduce complexity across the portfolio, enhance interoperability between services, and make key design decisions across the portfolio.
  • Provide thought leadership for the development, structure, technology, and tools used within FCSD.
  • Innovate and operate with an iterative, agile and user-centric perspective.
  • Clearly communicate technology strategy and vision to team members and internal and external stakeholders.
  • Demonstrate software engineering excellence through actively coding, pairing, and performing code and architecture reviews with the software engineers within the product line.
  • Define and drive design and development for major components of focused solutions in Pega
  • Designing class structures, application frameworks, and data models.
  • Certified in PEGA PRPC (Pega Rules Process Commander) Pega CSA/CSSA (must) / LSA – Part 01 (nice to have)
  • Played LSA/Senior Develop role for at least few projects with a minimum team size of 4
  • Complete working knowledge in Case Management, Access Group, Work Queue and Access Role
  • Complete knowledge in Working on Complex flows such as Split Join, Spin Off and Pega’s Debugging tools
  • Ensures technical, functional, performance and business requirements as well as best practices as defined by the team/organization/industry
  • Has an advanced working experience PEGA PRPC V7.x/8.x tools and leads development activities
  • Exposure to Pega SaaS will be an added advantage
  • Ability to Translate business requirements into technical design/application builds
  • Experience in developing Bug free quality code which maintain 90-97 Guardrail score.
  • Experience in API based development (Connect/Service APIs)
  • Experience in Developing Dynamic UI controls.
  • Mentors team members for ensuring smooth development
  • Experience in creating High level design and low-level design documentation
  • Experience in reviewing code of other team members and peers
  • Ability to debug complex issues/bugs
  • Maintaining security of application
  • Coordinating with the project team to ensure the business architecture matches the needs of the customer.

• About the company

  Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation.

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