• Job Description

  Req#: R91016

  At Maersk, we have big plans for logistics and services. Our aspiration is nothing less than to become the global expert in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.
  We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we push ourselves to do better, and we encourage each other to do the same. If you believe you would add value to Maersk but don’t meet all the criteria we have included in this advert, we would still love to hear from you.

  What we offer

  This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

  Responsibilities

  • Develop and implement quality control procedures to ensure products meet or exceed established standards.
  • Conduct regular inspections and tests on inbound and Outbound Products.
  • Provide assistance to customers regarding product inquiries and issues.
  • Collaborate with customer service teams to address and resolve customer complaints
  • Maintain comprehensive records of product specifications and quality testing results.
  • Prepare reports on product performance, quality metrics, and customer feedback.
  • Investigate and analyze customer complaints or issues related to products.
  • Ensure that products adhere to relevant safety and compliance standards.
  • Work closely with cross-functional teams, including transport, manufacturing Quality team and to address product-related issues and improvements
  • Identify areas for improvement in product care processes and implement corrective actions.
  • Stay abreast of industry best practices and emerging technologies in product care.
  • Conduct training sessions for employees involved in product care to enhance their skills and knowledge.
  • Ensure that team members are aware of and adhere to product care protocols.
  • Generate reports on common product issues and trends, providing insights for continuous improvement
  • Implement environmentally friendly practices in product care processes where applicable.
  • Provide training to customer service representatives and other relevant staff to enhance product knowledge

  Who we are looking for

  • Minimum of 5 years of experience in high-end clothing retail, having worked directly in customer-facing roles at reputable establishments like LV, D&G, or equivalent luxury brands.
  • In-depth understanding of quality standards associated with luxury clothing items.
  • Strong knowledge of product care processes and best practices.
  • Excellent communication and interpersonal skills.
  • Proven experience in conducting quality inspections and implementing improvement initiatives.
  • Familiarity with industry compliance standards and sustainability practices.

  Last Application Date - 04 Jan 2024

  Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

  We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

  #LI-TB1

• About the company

  5981333 AP Møller – Mærsk A/S, also known simply as Maersk, is a Danish shipping company, active in ocean and inland freight transportation and associated services, such as supply chain management and port operation.

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