Job Description

The Product Manager 2 for the Carrier Management System (CMS) is a key member of the Supply Chain Product Management team, responsible for developing and executing a strategic roadmap to enhance carrier operations, optimize transportation efficiency, and improve the overall delivery experience. This role will work cross-functionally with fulfillment operations, transportations, engineering, data science, 3rd party vendors and finance teams to ensure seamless carrier integrations, real-time tracking capabilities, and improved decision-making through data insights.

Key Responsibilities

Strategic Planning & Roadmap Execution

• Define and drive the Carrier Management System roadmap, ensuring alignment with business goals and logistics strategy.
• Partner with transportation, operations, and engineering teams to develop and implement scalable carrier management solutions.
• Drive execution by managing backlog, defining user stories, and ensuring successful feature delivery.
• Collaborate with finance and business stakeholders to assess value realization and cost savings.
• Monitor KPIs to identify improvement opportunities and address performance degradation.

Product Development & Delivery

• Lead end-to-end product lifecycle, from discovery to post-launch validation.
• Collaborate with UX, Engineering, and Research teams to design features that meet user and business needs.
• Define requirements through wireframes, process flows, user stories, and acceptance criteria.
• Ensure feature objectives are maintained during development by partnering closely with Engineering.

Cross-Functional Collaboration

• Build relationships with Engineering, Operations, Research teams to align priorities and resolve dependencies.
• Communicate progress and results to stakeholders at all levels, including executive leadership.
• Support incident triage and system health initiatives to maintain platform performance.

Go-to-Market & Optimization

• Design A/B testing plans and analyze results to refine features.
• Execute launch strategies, including UAT, change management, and post-launch validation.
• Drive adoption through effective communication and training programs.

Qualifications

Required

• 4+ years of product management experience, preferably in supply chain, logistics, or transportation.
• Bachelors Degree in Information Technology, Computer Science, Data Science or related experience required.
• Proven ability to define/optimize processes and leverage data for decision-making.
• Basic technical proficiency (Agile methodologies, APIs, system integrations).
• Strong analytical skills with experience in KPI development and monitoring.
• Exceptional communication and stakeholder management skills.
• Ability to thrive in ambiguity and manage competing priorities.

Preferred

• Experience with carrier management systems (CMS) or transportation operations.
• Familiarity with data governance and IoT technologies.
• MBA or advanced certification in Product Management (e.g., CSPO).

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $103,000 - $188,500 Annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf