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Job Description
- Req#: R0011298
Actively contributing into the Broadband & other Product Pods
Owning the part of the Olympus Broadband roadmap assigned to them
Supporting the transition of legacy products to Olympus
Comprehensive continuous product discovery, including the features, customer journey and CX required to be successful, working alongside the Product Owners, CX managers, UX/UI Managers, Journey Managers, Tech, Transformation, Commercial and Growth
Producing themes and epics, that are well understood and articulated in Features that support the success of our customer propositions
Contributing to the development of the supporting business cases
Actively contributing to the prioritisation decisions
Overseeing and analysing product performance metrics to inform future product decisions, including on investment
Reviewing and analysing competition product sets (with insight and analytics) to ensure TalkTalk products remain contemporary
Building solid and fruitful relations with their stakeholders to drive our goals
The Product Manager – Broadband is accountable for supporting the transition of the TalkTalk broadband product portfolio on Olympus, with responsibility for both in-life performance and their part of the development roadmap. They own the customer experience and drive the development and competitiveness of our offering.
This role is accountable for:
Reports to the Head of Broadband and works closely with the Broadband Pod lead, and is driving the areas assigned, facilitates the retirement of legacy products and comes up with proposals and ideas that serve our goals. Needs to be able to take initiatives in matrix teams. Is expected to own their area with good level of autonomy.
Expected to have good understanding of telcos/ISPs industry and market, relevant technologies, key financial and CX metrics and willingness to cover any possible gaps, combining and transforming them to actionable items.
Actively contributes to the establishment of the new product processes and product team structure, as well as needs of the Broadband Product team.
Leave their mark in our mission to the best connectivity experience in the UK.
As a person, is smart, creative, persistent and enjoys that we are part of something big!
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
About the company
TalkTalk TV is a UK-based consumer television and video on demand service, operated by the TalkTalk Group that originally launched in 2000.
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