• Job Description

  Req#: 90375136

  Job Title: Product Manager
  Location: Chennai

  About Barclays
  Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

  Risk and Control Objective
  Take ownership for managing risk and strengthening controls in relation to the work you do
  
  Working Flexibly
  We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

  Hybrid Working

  Structured hybrid role:
  At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

  Introduction:
  The Product Manager is responsible for understanding and scoping customer requirements, and working across the People Analytics & Culture (PA&C) team to develop impactful products. The primary products in scope for this role will be delivered via People insights and the Management Pack Creator (MPC) platform. In addition, the Product Manager will be required to translate the value that the product to the customer, and ensure that they have considered appropriate business context and narrative. The role holder will support the VP Product Manager with interactions with the customer, and will support to bridge the gap between PA&C with other HR TCs and business stakeholders. Additionally, the Product Manager will be required to work alongside our Account Management team in managing messages back to the customer and our Product Development team in supporting with the delivery of products.

  The role requires relationship management skills to understand and govern customer needs as well as technical skills to direct product development. This will often involve translating vague/basic requirements into specific technical requirements easily understood by the product development team. The role will also require a deep understanding of both People insights and MPC in order to assess the feasibility and complexity of requirements in real time discussions with customers and Account Managers.

  
  What will you be doing?
  Product Ownership (70%)
  • Work with PA&C sub-services and key stakeholders to define the scope and requirements for each product, documenting these clearly and concisely, translating as needed for the Product Development team
  • Project manage the product development by leading team members within PA&C and wider HR colleagues, utilising agile delivery techniques where appropriate
  • Support the future development of products from idea creation through production and adoption. Act as the product owner for the delivery of insight solutions, working closely with the Product Development team to translate customer requirements into impactful products.
  • Data understanding: help identify the data required for specific products; become an SME with regards to relevant data, partnering closely with the HR Chief Data Office and Product Development team to prioritise against the delivery plan.
  • Lead on significant product launches managing critical business readiness activity such as training materials, communications to stakeholders and running product demonstrations.
  • Lead on testing of products, ensuring these are fit for purpose and meet customer requirements, feeding back changes and issues to the Product Development team

  Relationship & Stakeholder Management (20%)
  • Partner with key stakeholders including Account Management team, managing expectations of product roadmap.
  • Build business case and project documentation to enable work is prioritised across PA&C demand.
  • Able to build organisational knowledge and a collaborative network of internal relationships to achieve objectives and overcome challenges.
  • Communication: manage stakeholder engagement and expectations closely throughout any project activity.

  Analytics Stewardship & Data Governance (10%)
  • Be an ambassador for PA&C in promoting the PA&C service across HR, educating the broader HR Function on the benefits the service can deliver.
  • Develop wider analytics knowledge utilising internal and external resources available across PA&C.
  • Support the upskilling of HR colleagues in using data led insights and analytics to drive decision making through ongoing engagement, education and the adoption of PA&C products.
  • Ensure all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
  • Understand and adhere to HR data privacy, governance and control policies particularly in relation to data storage and delivery

  What we’re looking for:
  o Product ownership - understand the product life cycle and common pitfalls, as well as how to lead agile multi-disciplinary teams in the delivery of products.
  o Relationship management - excellent communication, influencing and stakeholder management skills. Experience managing stakeholders and the business, and be able to adapt style accordingly.
  o Story-telling - ability to translate complex technical detail into simple, compelling narratives that lead the customer to tangible actions they can take to address business challenges.
  o Microsoft Office - Excel and experience of producing executive level presentations in PowerPoint.
  o Problem Solving – Ability to lead investigations into data issues and bugs within our reporting platforms
  o Minimum Basic Education Requirement - Graduate in any discipline

  
  Skills that will help you in the role:

  o Business partnering – experience in working with business stakeholders (HR domain preferable, not essential), that’s involved influencing and managing stakeholder requirements and expectations.
  o Commercial acumen - strong understanding of how corporate organisations operate, including a good level of commercial knowledge (business strategy, financials) to help inform how products can impact commercial outcomes.
  o Change management – knowing what steps to take to enable the successful launch and adoption of products.
  o Data tools & platforms - experience of working with MI Direct Access Tools (e.g. dashboards) and data platforms, understanding of the benefits and solutions they provide.

  Where will you be working?
  Chennai

  Be More at Barclays
  At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
  Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

  Purpose, Values and Mindset
  
  We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
  Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

  Respect
  We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

  Integrity
  We operate with honesty, transparency and fairness in all we do.

  Service
  We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

  Excellence
  We champion innovation, and use our energy, expertise and resources to make a positive difference.

  Stewardship
  We prize sustainability, and are passionate about leaving things better than we found them.
  Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

  Empower
  Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

  Challenge
  Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

  Drive
  Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

• About the company

  From current accounts, mortgages and insurance, to loans, credit cards and saving accounts – see how we can help you. Let’s go forward

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