• Job Description

  Req#: 210597708

  JPMorgan Chase Consumer and Community Bank (CCB) is seeking a talented and highly motivated leader to join the Machine Learning & Intelligent Operations (MLIO) team as Vice President, Product Manager. This role will spearhead customer service transformation and personalization initiatives for the bank. The MLIO team is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences.

  As a Product Manager within MLIO, you will define the strategy for your product, design, and execute on the product roadmap while embracing Agile methodology and best practices. You will lead cross-functional teams comprising technologists, data scientists, researchers, designers, and analytics members to modernize the service experience for tens of millions of customers. Your relentless focus on the customer and employee experience will help establish the team’s priorities to maximize the value of the product and the work of the modeling and development teams.

  Job Responsibilities:

  • Define the product strategy, roadmap, prioritization, and backlog in order to scale existing capabilities to another Operations area within the firm.
  • Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members.
  • Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance.
  • Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories.
  • Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap.
  • Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings.
  • Foster a culture of innovation, collaboration, and continuous improvement within the team.

  Required Qualifications, Capabilities and Skills:

  • 6+ years of experience in Technical Product Management, ideally with AI/ML-related products.
  • Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment.
  • Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes.
  • Applied experience in a variety of AI and machine learning techniques and technologies.
  • Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners.
  • Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning.
  • Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors.

  Preferred Qualifications, Capabilities and Skills:

  • Experience working in or with customer service operations.
  • Strong problem-solving skills and the ability to think creatively and strategically.
  • Experience with cloud-based AI/ML platforms and tools.
  • Advanced degree in Computer Science, Engineering, Data Science, or a related field.

  This role does not offer visa sponsorship.

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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