Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Product Manager CRM

Summary

At eBay, you will be part of a passionate community dedicated to creating an ambitious and versatile work environment. In the eBay HIVE CRM team, you will be an integral member of a growing organisation that supports our seller organisations across the globe, inspires passion, courage, and inventiveness by creating state of the art solutions helping our business to automate processes and increase operations efficiency. The team works very close with our business lines across the globe to understand customer problems and business priorities to be able to build scalable solutions delivering maximum value to the business and our customers.

Role

We’re looking for an experienced Product Manager who will be passionate about building innovative solutions based on Salesforce technology. This role requires someone who has a large appetite for generating new product ideas from the ground up - this means that they can bring structure and simplicity to complicated problems. Product Managers (PMs) drive development and build consensus throughout the entire product lifecycle. We need someone who will apply their background in technology and business domains to define features and achieve product vision from product definition and planning through development, release, and end of life. This role will work directly with many partners both within and outside of the ebay Hive CRM team, so phenomenal communication skills are required. This person will also be heavily involved in capturing insights for features by using business analytics, user research, marketing research, design, and more. They will synthesise data from multiple sources to drive the vision enabling our B2C partners to grow by providing the right tools and guidance and to automate and scale effective interactions. Our DNA is the foundation of everything we do and illustrates what beliefs drive our choices and decisions. We are looking for a great People Leader who helps bringing our DNA to life for themselves, the team and the organisation.

Responsibilities

• Developing sound product vision and strategy ensuring both is well known not only within the CRM team but also by global partners and users
• Writing clear and concise product definitions that capture the vision, goals, and key elements of our projects
• Identify and evaluate potential product opportunities and translate business goals and priorities to products
• Work closely with relevant partners to anticipate, understand and define business requirements
• Understand the structure, policies and operations of an organisation to recommend solutions that enable the organisation to achieve its goals and delivering maximum business value
• Owning the product roadmap and ensuring a healthy product backlog
• Prioritising new projects based on changing requirements
• Leading a team of product owners and oversee all stages of product creation including scoping, discovery, solution design, development and maintenance & support
• Leading multiple projects through product life cycle from concept to delivery, maintenance and retirement
• Champion evidence-based strategies to grow adoption and engagement
• Manage risks and issues, escalating to senior partners for resolution
• Ensure product health, PO’s running regular product health review sessions and oversee overall product lifecycle

Essential Qualifications:

• 5+ years of experience as a technical product leader, with significant time and success in large scale enterprise, ideally eCommerce or marketplace company
• 5+ years People Leadership experience
• Bachelor’s Degree in Business Administration or Computer Science
• Expertise in analytics, with a focus on utilising data insights to solve business problems
• Excellent interpersonal, communication and presentation abilities. Ability to communicate effectively to all levels of the organisation & outstanding partner management skills
• Self-directed leader able to adapt quickly to changes in priorities. Strong multi-tasking skills managing multiple projects and competing priorities in a fast-paced, results-oriented environment
• Ability to influence peers, cross-functional teams and leadership, and rally them around a single initiative
• Phenomenal teammate with the ability to work in a multifaceted, cross-functional environment, across multiple locations and time zones
• Experience in Agile/Scrum methodologies and working in Agile teams is desirable
• Ecommerce experience, especially with companies like eBay and Amazon or Big tech product experience such as Google, Meta, and Apple.

#LI-MD2

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.