• Job Description

  Req#: 23007576

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let’s lead the way together. #LI-Hybrid

  Accertify is the trusted partner to the world’s leading e-commerce brands. We help our clients grow revenue and protect against loss with industry-leading fraud prevention and digital identity offerings. When you join Accertify, you become part of the digital solution to enable legitimate eCommerce, delivering peace of mind to merchants and their customers across the globe. #TeamAccertify provides a solution merchants trust, and a career you can trust.
  Accertify is a wholly owned subsidiary of American Express--which means our team has access to the amazing perks and benefits offered by our parent company. We are proud to be #TeamAmex and #TeamAccertify.
  Accertify is growing and we are looking to add a Product Manager to our global fraud-fighting team.

  Go above and beyond at a company that sets the standard for customer-first service.

  How will you make an impact in this role?

  The role of the Product Manager is crucial in collaborating with clients and cross-functional teams to efficiently prioritize features and create products that guarantee our customers' success. The individual in this position will oversee the product management of Accertify's core platform, with a focus on machine learning and reporting capabilities.

  Essential Duties and Responsibilities:

  • Partner with engineering and design to define user stories, guide product definition, and conduct user testing.
  • Work closely with the Accertify Decision Sciences team to identify new patterns to help strengthen our machine learning models.
  • Management of several projects aligned with our product strategy/roadmap.
  • Coordination across teams to launch products and features, managing in-market products post-launch.
  • Conducting research and competitive intelligence to identify and capitalize on market opportunities.
  • Development of technical requirements and specifications.
  • Coordinating with marketing, sales, and partnership teams to develop sound distribution strategies.
  • Researching areas for new potential revenue streams.
  • Ensuring proper internal and external product documentation
  • Tracking key product metrics and creating internal measurement dashboards
  • Prioritizing backlog of requests and suggestions
  • Research, develop, coordinate, and implement product strategy, align this strategy with marketing efforts, and ensure all operating teams are instructed on new product offers and go-to-market strategies.
  • Partner with clients and prospects to identify challenges and demonstrate how our solution(s) can help solve them.

  Minimum Qualifications:

  • Significant experience in product management in B2B software development e.g., SaaS solutions
  • Experience in bringing a B2B solution/product to market.
  • Strong leadership and interpersonal skills, building and maintaining strong relationships with clients and project stakeholders.
  • Ability to work collaboratively with others and navigate complex decision-making.
  • Ability to collaborate well with engineers, designers, and business partners.
  • Well-versed in writing Business Requirement Documentation in JIRA/Confluence.
  • Outstanding communication, presentation, and time management skills.
  • Experienced in presenting information to audiences of varying sizes and backgrounds.
  • Solid entrepreneurial mindset and comfort with ambiguity and rapid change.
  • Self-starter, comfortable leading change and getting things done.
  • Ability to travel less than 10%.
  • Fraud/risk/e-commerce payments experience is essential.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being . That means we prioritize their physical , financial , and mental health through each stage of life. Benefits include :

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical , dental , vision , life insurance , and disability benefits ( depending on location )
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Generous paid parental leave policies ( depending on your location )
  • Free access to global on- site wellness centers staffed with nurses and doctors ( depending on location )
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  At American Express, you’ll be recognized for your contributions , leadership , and impact - every colleague has the opportunity to share in the company’s success . Together , we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day . And we’ll do it with the utmost integrity , and in an environment where everyone is seen , heard and feels like they belong .

  Offer of employment with American Express is conditioned upon the successful completion of a background verification check , subject to applicable laws and regulations .

  To complete your application , please click on the links below . However , if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com

  
  

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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