Job Req Number: 75561
Time Type: Full Time

Would you like to join our brand-new Product Excellence team and enable the conversation about customer behaviour and product value for our customers

We offer you a pioneering role with high visibility within a large international company where you will use data to create transparency on customer behaviour and enable product analysis.

“Tasked with helping us draw insight from the vast amounts of data linked with our Product & Services Catalogue, your work will create the foundation from where we make choices around driving value for our customers,” explains Akshay Govindan, Head of Product Excellence.

Join our brand-new Product Excellence team

In Group Business Change Management, our team Product Excellence has just come into being. In time, we will be 4 colleagues in total aiming to standardise and digitise the customer-facing offerings that exist in the DSV Products & Services Catalogue today.

The roles in the team will be closely interlinked, and we will also work with various divisions within DSV as we shape the catalogue.

“Because we’re a new function in DSV, we’ll be pioneering Product Excellence as a discipline. People will look to us for direction, to learn, adapt and execute our standards and designs within their own domain,” says Akshay.

Use data to shine a light on product performance and customer behaviour

In DSV, we have vast amounts of data just waiting to get into your hands. Our goal is to make better use of this data. You will get to build and maintain a standard data view of our product performance – linking both commercial and user behaviour-related metrics.

Becoming the very starting point for our decisions and working on the catalogue to unlock value, you will be delivering standardised views around product data. These views will be presented to both Business Change Management as a function and the larger commercial organisation.

Specifically, you will:

• Build and own dashboards aimed at measuring key metrics around products from within our DSV Product & Services Catalogue
• Understand user behaviour (using Google Analytics 4/Observability) on our customer platform to identify and unlock additional customer value
• Support your Product Excellence team in making data-led decisions around product prioritisation and execution

A data analyst background

“You’ll be stitching together commercial data from around the company with user behaviour analytics on our digital platforms. It’s essential that you can paint a clear picture of what our customers are telling us, and the value our catalogue is enabling for them,” concludes Akshay.

Finally, we imagine that you:

• Have a background as a data analyst
• Can articulate data from a product perspective and uncover the story of the product in the data
• Can work with Power BI and Microsoft Dynamics
• Are fluent in English

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call hiring manager Akshay Govindan, Head of Product Excellence, on +45 24 94 37 41.

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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