Growth Platform – Senior Product Manager

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact.

As a Senior Product Manager at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.

Our Marketing team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world

Primary Responsibilities:

• Define and execute the vision, goals, and roll out of portfolio of products that enable customer segmentation and empowers Growth Platform to emotionally connect customers to our Brand while perfectly matching their banking needs.
• Execute A/B testing strategy and global rollout plans for Single Customer View as part of the Growth Platform portfolio.
• Collaborate with engineering and marketing partners to specify feature details, create user stories, drive Agile delivery and UAT.
• You will provide recommendations backed by data across multiple concurrent assessments; design and implement product testing strategy around these recommendations.
• Form relationships and partnerships between Product teams and other parts of the organisation to help achieve goals.
• Handle trade-offs between cost, schedule, and business benefit, and ensure successful delivery of features to Production that meet customer needs.
• You will build & maintain up-to-date industry knowledge of marketing technologies.
• You will automate as much as possible, and develop scalable processes in a high volume environment.
• Contribute to global product management practices: help us ship delightful products and be an exceptional place to work.
• You will understand evolving strategic and competitive position and deliver products that are recognised best in the industry.
• Collaborate with operations teams to optimise email templates, content, and targeting to drive an uplift in performance

Whom are we looking for?

• Confirmed experience in data-driven product optimisation: you can interpret data and trends, diagnose problems, and formulate action plans to support decisions.
• Product management experience, including the delivery of entire products from start to finish, in email technology/communication preferred
• Understanding of the technical architecture of complex and highly scalable web applications
• Proficient in using the scientific method to identify and evaluate solutions to business problems.
• Comfortable with and adaptable to change. We work in an innovative fast growth environment where products and processes evolve rapidly.
• You have a passion for data, technology, and machine learning applications.
• Familiarity with Customer Data Platforms
• Experience utilizing behavioral analytics and data analysis to make product decisions.
• Experience crafting intuitive and straightforward user interfaces – ability to build examples through wireframes and mock-ups

Preferred qualifications, capabilities and skills

• Experience in fin-tech and/or mar-tech is beneficial
• You are a self-starter who demonstrates initiative and tenacity while working independently. You will thrive on challenges, and demanding situations will not deter you.
• Bachelor's degree in computer science, marketing, social science or an equivalent, MBA or Master's Degree preferred.

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