• Job Description

  Req#: JR1265

  Closing Date:

  20/01/2024

  Group:

  Corporate Group

  Management Level:

  Associate

  Job Type:

  Permanent

  Job Description:

  Please note that this role will close at 00:01 on 20/1 and therefore we advise getting your application in no later than midnight on 19/1.

  About Ofcom

  Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

  Our culture is clear - we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.

  We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.

  About the Team

  This role is in the Data Innovation Hub which supports our new regulatory online safety role by engaging with diverse projects across policy, technology, research, operations, people, and ICT.

  Purpose of the Role

  You will support our Product Lead across a range of product activities. This will cover managing delivery, running core scrum functions, focusing the team on delivering value and championing Agile within the business, among others.

  You’ll be working on a highly sensitive and complex data platform and will need to be vigilant when it comes to potential risks.

  Key responsibilities

  You will work across the business to understand end user needs and core business objectives to assist you in articulating problems, setting priorities, and enabling across cross-functional delivery teams. There will be focus on developing feature sets that enable effective and impactful data and information flows.

  Skills, Knowledge and experience

  You will need to have skills and knowledge in the following areas.

  Agile is second nature

  • You’re familiar with best practice but recognise that there’s always different approaches to it. You can guide and help familiarise teams with core concepts and lead sessions.

  • You can help the team to decide the best approach. You can help teams to manage and realise outcomes and are able to prioritise work. You must understand the difference between a viable and a valuable product. You recognise how a product aligns with business priorities and the value of working within a set scope.

  • Above all else, you’re adaptable and understand that Product isn’t always Product, but often means you have to wear a variety of different hats.

  “Experience First” Approach

  • You understand the value that comes from a good experience. You can articulate what makes a good experience and importantly what makes a bad one. You can understand “real” user problems over perceived ones and can articulately question end users, to draw out the needs they have. You’ll need to be able to document those problems, needs, and even ideate around potential solutions. You’ll be familiar with substantiating these needs with data across multiple forms, whether it’s quantitatively or qualitatively.

  “Data Informed”

  • You understand how to use data to help inform decisions and support or disprove an argument. You should be confident in your ability to use data. You can collate and simplify data into a digestible format, that enables business decisions. You should be able to build business cases based on user needs.

  Understand the basics of tech

  • You have a basic understanding of how technology works - we’re not looking for a developer, but being able to articulate the fundamentals is important. You can break things down into simple human language for a non-tech audience to understand. You can apply what you know to work with other data and technology functions. You should be following industry trends and have a high-level awareness and understanding of emerging tech.

  You’re willing to say “I don’t know”

  • Humility is important – nobody knows everything, especially within regulation. You’re able to confidently ask questions, be open to new information and new ideas, and investigate and understand problems. You can ask the what if questions, to allow you properly explore solutions and even ways to avoid future problems.

  Ongoing eagerness to learn

  • You want to pick up new things, learn about them and apply them practically. This could be new tools, approaches, ways of working, terms and concepts in a variety of ways and forms.

  Value being “tactically strategic”

  • You are able to break down complex and strategic pieces of work, into digestible chunks that allow us to deliver value tactically, which all build towards delivering a strategic object

  The art of the compromise and thinking differently

  • You realise the value of policy and legislative guidance and are able to work within the constraints that they bring. You must be able to work innovatively within regulatory and operational constraints, to find simple and efficient solutions for our users.

  Strategic ownership

  • You can effectively get buy-in from the team.

  Operational management

  • You can understand the operational processes of running and maintaining a product or service.

  Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly make communications work for everyone. Our vision is to ensure Ofcom is a place where our people can work hard and be themselves. We aim to recruit from the widest pool of candidates possible – no matter your social background, ethnicity, sexual orientation, gender, or disability. We strive to be representative of the whole of the UK and our aim is to be an employer of choice for everyone.
  We champion flexible working patterns including job shares where we can. Discover more about working at Ofcom at www.careers.ofcom.org.uk
  We strive to ensure all our recruitment information and processes are accessible to and useable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please let our recruitment team know by emailing resourcing@ofcom.org.uk or by telephone on 0330 912 1378.
  As a Disability Confident employer, we offer an interview to disabled applicants who meet the essential criteria for our advertised jobs. When you apply, you can let us know if you would like your application to be considered under this scheme (sometimes known as ‘guaranteed interview scheme’). Find out more about the scheme here: https://www.ofcom.org.uk/about-ofcom/jobs/disability-confident-scheme

  
  

• About the company

  Ofcom has wide-ranging powers across the television, radio, telecoms and postal sectors.

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