• Job Description

  Req#: 7593

  Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

  
  We’re looking for an amazing Product Manager, Shore Excursions to fill this role, which is a hybrid role and can be based in our Seattle, WA or Miami, FL offices. You’ll be responsible for owning and developing destination-based guest programs for Holland America Line & Seabourn, including shore excursions and overland journeys from strategic planning to launch and delivery, while meeting performance and cost criteria within a specified budget and timeframe. You’ll conduct quality control, risk management, margin analysis, industry/market research, and performance measurement to determine product demand, viability, and profitability of product offerings. You’ll oversee product demand, viability, utilization, and profitability of tours. You’ll also develop, implement, and evolve a diverse shore excursion program guided by our brand framework across a broad spectrum of ports with a primary focus on value, delivery, and guest satisfaction.

  Here’s a summary of what Holland America Line is looking for in its Product Manager, Shore Excursions. Is this you?

  Responsibilities

  • Maintain and actively monitor lines of communication with the On Board Revenue department, Tour Operators, and seagoing Shore Excursion teams in order to troubleshoot and problem-solve operational issues, including but not limited to: guest incidents, guest service issues, program revision (political issues, strikes, change in flights), guests visa issues, port changes or cancelations. Serve as the escalation point for product and services issues - delegate and follow through to resolution
  • Select, evaluate, and manage vendor partnerships. Use these relationships, along with data analytics, to solve problems and achieve business goals. Negotiate competitive rates with vendors and adhere to company developed procurement standards.
  • Analyze vessel voyage reports, online guest reviews, tour escort reports, guest communication, and guest comment ratings.
  • Follow up with tour operators when corrective action is required and track results. Review and investigate root cause of high priority problem issues; implement processes to reduce the risk of similar issues in the future. Ensure all contracted services have proper legal back-up and insurance requirements are met.
  • Use expert knowledge to guide the Itinerary Planning & Development Dept. in their itinerary development process to maximize revenue opportunities in port and across itineraries. Share product summaries and port information to Marketing and Public Relations for promotion purposes.
  • Communicate business requirements and expectations to develop strategic direction for both the shoreside and onboard teams. Guide and delegate responsibilities to Specialists in overall process of product development and provide mentoring.

  
  Requirements

  • Minimum 3 years’ experience in product development with an emphasis on tourism preferred and/or cruise line experience.
  • Worldwide destination and port knowledge required.
  • Shipboard/Hospitability Industry experience preferred.
  • Experience with forecasting, analyzing data, and financial information.
  • Must be proficient in Microsoft Word, Excel, and PowerPoint. MXP/database experience preferred.
  • Ability to multi-task, prioritize and problem solve in a deadline-oriented atmosphere.
  • Flexibility in terms of dealing with changing priorities and dealing with multiple projects simultaneously.
  • Analytical and results oriented.
  • Proven negotiating skills.
  • Adept at developing vendor relationships and able to interact effectively with people of different culture and backgrounds.
  • Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

  Please note that this is a hybrid position that can be based in Seattle, WA or Miami, FL.

  What You Can Expect

  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k)
  • Employee Stock Purchase Plan
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Rewards & Incentives
  • Base Salary Range: $63,700 to $86,000. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
    

  Our Culture… Stronger Together

  Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
  
  Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

  
  Americans with Disabilities Act (ADA)

  Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
  

  #HAL

• About the company

  Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California.

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