The Ink Product Marketing Strategy Senior Associate in the Ink Products & Segments ( Premium ) Team will lead innovation and execute on small business credit card product strategy and development, with a focus on identifying and implementing new, highly marketable value streams that differentiate the Ink suite of credit cards. This position sits within the Chase Branded Cards organization of Card Services, a key business within Chase’s Consumer & Community Banking group.

Job Responsibilities:

This role will be responsible for identifying, evaluating, and implementing features and benefits that attract prospective cardholders and increase existing customer engagement and satisfaction. This role will:

• Empathize with small business owners and understand the unique needs of this segment
• Review and understand insights to lead change for small business card holders, using a data-driven approach
• Keep pulse on the external ecosystem to help drive the product strategy
• Help to plan and drive any enhancements, optimizations and/or refreshes in this customer segment
• Collaborate with other internal stakeholders (i.e., Corporate Functions, Acquisitions, Business Development, Rewards & Benefits, Market Research/Insights, Competitive Intelligence, Analytics, and Finance) to evaluate opportunities, identify gaps, and implement solutions

Required Qualifications, Capabilities, and Skills:

• Bachelor's Degree
• Experience working with data analytics
• Strategic thinking and creative problem-solving skills
• Ability to tell a story from large sets of data in order to influence decision making
• Strong collaboration, communication, relationship, and project management skills, along with an attention to detail
  

Preferred Qualifications, Capabilities, and Skills:

• Previous experience at a financial institution
• Understanding of the key pieces of a Profit and Loss (P&L) statement
• Ability to lead and influence large teams of cross-functional internal stakeholders to lead business results
• Committed to designing experiences with a customer-first mindset
• Possess excellent senior-level communication skills, both written and oral