• Job Description

  Req#: 1003425
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  As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
  
  We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
  
  Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
  The Digital Product Owner is responsible for delivering an exceptional digital experience for our members, providers, employers, staff, and other key stakeholders. This role serves as a bridge between user experience, business needs, and technological capabilities. Reporting to the VP of Digital, the Digital Product Owner will gather needs from our patient-members and stakeholders, convert and prioritize needs into business and technical requirements, and collaborate cross-departmentally (i.e. IT, Operations, Marketing, etc.) to implement solutions that improve lives. This critical role will enable the technical and experiential integration between Mass General Brigham Health Plan and Mass General Brigham to achieve its goal to be an integrated and value-based care system.
  Essential Functions:
  • Accountable for creating a product vision and continuous implementation framework (built on Agile principles) to advance strategic initiatives and achieve corporate goals in partnership with key stakeholders both internally and externally. Digital Product vision should be seen as a portfolio with ongoing stakeholder input throughout.
  • Document and support awareness of digital product vision. Role is responsible for accurate, timely, and comprehensive communications regarding the digital product strategy and vision within Mass General Brigham Health Plan teams/squads in addition to external parties and executive leadership.
  • Defines minimally excellent products by analyzing desirability, viability, and feasibility to balance short term and long-term outcomes, costs, and outcomes.
  • Lead customer-driven design and usability testing for the squads/team and across the portfolio. Ensure a well-positioned product through market intelligence and competitive analysis in addition to understanding business, financial, and technical constraints.
  • Understand and represent stakeholder (end-user) needs, starting with the member (i.e. patient, healthcare consumer, or human).
  • Own and manage digital product backlog and fulfillment of work aligned to Corporate Goals and Strategic Initiatives of the department and/or business. Epics, Features, User Stories, and other artifacts of the backlog must be clear and actionable. Analyze data to identify opportunities, develop and test hypotheses, prioritize work, and drive business results.
  • Work within Digital budget.
  • Collaborate and facilitate with IT and business leadership as the digital point person to align development with business goals and priorities.
  • Work with stakeholders and squad/team to remove roadblocks/impediments to resolve issues impacting ability to execute. Also resolve problems as needed to ensure internal and external clients receive effective and efficient service.
  • Set long-term and short-term deadlines and maintains schedules for digital projects, utilizing standardized workflow tools and communication platforms.
  • Serve as the point person and system administrator of the group’s workflow management tool. Includes training new/existing team members as well as identifying/driving opportunity areas for enhancing the intake, set up and communication processes for digital projects.
  • Support the overall quality of digital solutions by ensuring releases meet user and business needs.
  • Work with team to ensure timely and accurate delivery of quality products and services.
  • Partner with Corporate IT on strategies and new innovations that will enhance the MassGeneralBrighamHealthPlan.org user experience, both for prospects and the logged in experience for Mass General Brigham Health Plan customers.
  • Hold self and others accountable to meet commitments.
  • Ensure diversity, equity, and inclusion are integrated as a guiding principle.
  • Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
  • Build strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization.
  • Build strong relationships and influences across internal and external stakeholders with ability to speak and listen to audiences around complex topics, designs, and technical specifications.
  • Build consensus across audiences as a facilitator and communicator leveraging experience with Agile practices and human-centered design principles. Comfortable with ambiguity, navigating uncertainty, influencing others, and making informed
  • Use data to prioritize and make tradeoff decisions.
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  Knowledge and Education

  Required: Combination of training and experience or Bachelor's Degree, plus 3+ years of related experience working on an Agile Team.
  Experience

  Required: 3+ years of experience, training, and/or education in human-centered design, Agile, human factors engineering, product management, software engineering, project management, or other related field. Preferred: Front-end and back-end systems for both web and mobile Experience with CRM software such as Microsoft Dynamics and/or Salesforce Experience with CMS software such as Adobe Experience Cloud and/or HubSpot
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  Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
  
  MGB Health Plan at Assembly Row (NHPAllwaysAssembly)
  399 Revolution Drive
  Somerville, 02145
  
  

• About the company

  Mass General Brigham is a Boston-based non-profit hospital and physicians network that includes Brigham and Women's Hospital and Massachusetts General Hospital, two of the nation's most prestigious teaching institutions.

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