Join us as a Product Owner

• This role is a chance to help deliver on our ambitions to build and run the digital bank of the future
• You’ll work on developing and improving our customer journeys across current account, deposit account and liquidity products in Commercial & Institutional Banking (C&I)
• It's an opportunity to be at the heart of changing our customers' experiences, and how they bank with us both now and in the future

What you'll do

As our Product Owner, you’ll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. You'll join a team responsible for journey enhancements, new product and proposition development, and service blueprinting including the automation of manual processes. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value.

Day-to-day, you’ll be:

• Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
• Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
• Managing incidents effectively and looking for opportunities to increase resilience within the customer journey
• Making empowered decisions to deliver the prioritised digital journey backlog
• Utilising data, insights and external market views to maintain and grow opportunities and achieve the best outcomes for our customers using Agile ways of working

The skills you'll need

We’re looking for someone who can put the customer at the heart of what they do and deliver great customer value. You’ll have expertise in product proposition and process design, change delivery, and customer experience design and you'll have good knowledge of critical Agile capabilities and ways of working.

We’ll also expect:

• Expert knowledge of commercial management and analytics, customer data analytics, or segment management and design
• Experience of driving and delivering innovative ideas, looking at harnessing digital and technological advances that truly benefit our customers
• The ability to identify and envision what the future of digital banking could look like
• A proven ability to adapt to quickly changing environments
• A talented communicator who can inspire and engage both customers and colleagues

Hours

Job Posting Closing Date: