• Job Description

  Req#: 202502943

  Summary:

  Our team is looking for a highly motivated and experienced individual to join our Product Family Team as a Product Owner. As the Product Owner, you will be responsible for leading the development and execution of our customer experience strategy, ensuring that our products meet the needs of our customers and stakeholders, and guiding the team through the entire product development lifecycle. Ultimately, you will assist the team in providing tactical support across product areas, including the mobile application and online platforms, assessing product needs, assisting with conducting product backlog maintenance, and managing plans, issues, and risks for products.
  

  Role:

  We are looking for a Product owner to join our team. You should value expertise and a passion for the craft of Agile/Scrum. Candidate needs to focus on upcoming industry changes and trends, coordinate the solution design discussions, and focus on organization readiness of all the impactful changes in the team.

  • Work closely with stakeholders, including customers, business partners, and internal teams, to understand their needs and prioritize product features and enhancements.
  • Support the development and maintenance of the product roadmap and own the overall backlog of development work, ensuring that all work aligns with the overall strategy and goals
  • Collaborate with cross-functional teams, including design, engineering, and QA, to ensure that products are developed with high quality and efficiency
  • Monitor and analyze product performance metrics, identifying areas for improvement and taking action to drive increased adoption and customer satisfaction
  • Continuously communicate with stakeholders and team members to ensure transparency and alignment throughout the product development process
  • Experience in US Health Care Plans, payment and funding process is strongly preferred.
  • Specific business and process knowledge on how users interact with our mobile application and online participant portal including an understanding of the following modules;
    • Login and role security framework
    • Help & support self-service tools
    • Profile and account information management
    • General User Experience patterns within Benefit Account tools
  • Responsible for management of JIRA activities like the creation EPICS, user stories and backlog grooming of these stories which drives business requirements, analyses requirements, reprioritizing and scoping.
  • Conducting refinement meetings, Sprint planning.
  • Responsible for defining user acceptance criteria and exit criteria for stories.
  • Coordination between project teams and business users on User Acceptance tests.
  • Responsible for clarifying team’s queries on business requirements and priorities.
  • Coordination towards resolving impediments, challenges, priority bug fixes, release planning, Pre (UAT) and Post release validation of Product feature and control plan monitoring, including coordination with production validators as required.
  • Collaborates with management, stakeholders, end-users and development partners to recommend and implement changes to product, processes, or business practices.
  • Coordination with Vendors/Vendor Management on implementation as needed.
  • Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
  • Acts as an expert providing direction and guidance to process improvements.
  • Carry out identifying tasks related to the new design, new communication during evaluation of new products feature.
  • Assist BA’s and coordinate with them on creating and finalizing Use cases.
  • Foster internal relationships and collaborations with internal colleagues to communicate project priorities and respond to inquiries.
  • Use a variety of agile and lean tools and techniques to help the team keep a delivery and learning cadence that helps to remain focused on delivering value against the product vision
  • Challenge and improve organizational processes

  Qualifications

  Requirements:

  • Graduate with 10+ years of experience working in Agile SCRUM development model, with at least 3 years’ experience working as a product owner.
  • Strong affinity in a customer-facing product organization
  • Passion for innovation and delivering exceptional customer experiences.
  • Familiarity using SQL to write basic queries and software development processes a plus.
  • Available for flexible work schedule to have overlap with US onshore teams
  • Strong understanding of product development methodologies and best practices, including Agile and Scrum Methodology, a Certified Scrum Product Owner (CSPO) certification strongly preferred.
  • Excellent communication, collaboration, and leadership skills, with the ability to work effectively with cross-functional teams

• About the company

  Willis Towers Watson Public Limited Company is an Anglo-American, Irish domiciled global multinational risk management, insurance brokerage and advisory company.

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