Job Title: Product Specialist (4590-1)

Location: San Francisco, CA (On-site)

Employment Type: 6-Month Contract (W-2 Only)

Client: Tata Consultancy Services (TCS)

Business Vertical: Life Sciences, Health Care, Energy, Resources, and Utilities

Industry: Information Technology and Services

Pay rate : $57 per hour

Experience Level: Mid-Senior

Experience Required: 8+ Years

Education Required: Bachelor's Degree

Number of Positions: 1

Visa Sponsorship: Not Available

Relocation Assistance: Not Provided

Job Summary:

Tata Consultancy Services is seeking an experienced Product Specialist to support on-site IT operations in San Francisco, CA. This W-2-only contract role focuses on infrastructure support, cybersecurity fundamentals, system enhancements, and vendor coordination within high-impact industries such as Life Sciences and Health Care.

Key Responsibilities:

• Act as a Queue Master: analyze incoming tickets, route them to appropriate teams, and ensure timely follow-up.
• Manage and monitor metrics in Remedy, including SLA, OLA, and KPI tracking.
• Review server logs for errors and coordinate resolution with internal teams and vendors.
• Handle vendor tickets, ensuring proper documentation and timely follow-up.
• Provide input on process optimization by identifying repetitive work and proposing solutions.
• Identify opportunities for infrastructure consolidation or retirement of legacy systems.
• Perform hands-on server administration, patching, and OS upgrades.
• Utilize cybersecurity tools and apply best practices to system operations.
• Execute complex troubleshooting and system enhancements as needed.
• Develop and maintain scripts to automate tasks and improve efficiency.

Must-Have Skills:

• Strong experience in server administration and troubleshooting.
• Proficient in scripting (PowerShell, Bash, etc.).
• Familiarity with cybersecurity toolsets and principles.
• Experience with system patching and operating system upgrades.
• Ability to conduct complex infrastructure troubleshooting.
• Knowledge of Remedy ticketing system and associated metrics.
• Experience collaborating with vendors and managing external ticket queues.

Ideal Candidate:

• Highly organized and detail-oriented with strong communication skills.
• Able to prioritize tasks and manage multiple stakeholders.
• Experienced in environments with regulatory oversight such as Life Sciences or Healthcare.