Overview

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.

Sub-Zero Group is seeking a highly skilled and motivated Product Support Analyst to join our Customer Service department. This position reports to the Product Support Analyst II. As a Product Support Analyst, you will guide change implementation related to service parts including new product development (NPD) part implementation, part updates, and part obsolescence. The position is also responsible for the analysis of emerging product issues related to Customer Service data and insights to provide actionable recommendations to all product teams across the organization. Growth and development are also important aspects of this position.

(Career Development Statement) Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities

PART LIFECYCLE MANAGEMENT

• Implement service parts to support new product development (NPD) projects, part changes, and obsolescence.
• Create change requests, deviations, and structure service part bills of material in Product Lifecycle Management (PLM) system.
• Manage part implementation, substitutions, and pricing in ERP system.
• Identify opportunities and incorporate process improvements into part implementation and part lifecycle management.
• Support Service Field Trials to gather data on prototype service solutions
• Other duties as assigned.

SERVICE RELIABILITY ANALYSIS

• Gather, analyze, and interpret data to support rationale for business decisions related to emerging product & part issues
• Engage with Customer Service team, field service partners, and business units to document product and part issues and create mitigation plans
• Report Customer Service product and part issues to Business Units
• Communicate relevant changes to impacted groups across the business and to service partners
  
  

Required Qualifications:

• Bachelor's degree in Business, Engineering, or related
• 6+ years of experience in change implementation or product issue analysis
• Proficient in use of Microsoft Office programs

Preferred Qualifications:

• Intermediate ERP and PLM systems experience
• Intermediate Microsoft Power BI or similar experience
• Strong communication skills and customer-service orientation
• Strong mechanical and technical aptitude
• Ability to work independently and as part of a team
• Strong problem-solving and data analytics skills

We value our employees by providing:

• Competitive compensation based on skills
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave
• Interested in learning more on our robust benefits package we offer? Click here!

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Qualifications

Education

Required

Bachelors

Bachelors

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.