INSPYR
Product Support Analyst
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Job Description
- Req#: 25-14730
Employer Industry: Technology Solutions
Why consider this job opportunity:
- Salary up to $55/hr
- Comprehensive medical benefits included
- Competitive pay structure
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the U.S.
- Chance to engage in innovative projects and optimize developer support processes
What to Expect (Job Responsibilities):
- Build technical knowledge and expertise in the platform and developer-facing features and tools
- Manage ongoing training and change management with external vendors providing first support triage of inbound developer questions
- Troubleshoot and prioritize technical developer issues, escalating to specialists when necessary
- Effectively communicate technical resolutions and workarounds to internal teams for developer support
- Identify opportunities to optimize and automate workflows and support processes
What is Required (Qualifications):
- Experience in MR, 2D, and UGC platform technologies
- Proven experience with troubleshooting and ticket escalation
- Ability to translate technical concepts and solutions to non-technical audiences
- Experience managing vendor relationships, particularly with outsourced customer or developer support teams
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience leading projects and implementing technical solutions
#TechnologySolutions #RemoteWork #CareerGrowth #CompetitivePay #DeveloperSupport
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Genuent provides an innovative approach to the Delivery of Information Technology Talent. Genuent is becoming INSPYR Solutions.
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