Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $41.01 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility; Irving, TX preferred but not required
- Competitive compensation package including annual bonus and long-term incentive opportunities
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and accessibility

What to Expect (Job Responsibilities):
- Triage Salesforce tickets submitted by internal Pharmacy Services team members related to Patient Assistance, Revenue Services, and/or Utilization Analytics
- Monitor Pharmacy Services tickets throughout their lifecycle to ensure timely resolution
- Assist customers and internal users with system access and Okta support for all Pharmacy Services systems
- Collaborate with the team to resolve system and workflow issues or forward them to the appropriate parties
- Document requests, solutions, and support activities accurately and promptly

What is Required (Qualifications):
- Degree or equivalent and typically requires 2+ years of relevant experience including Patient Assistance Program (PAP), customer service, and/or product support
- 2+ years of experience in the healthcare industry; understanding of Patient Assistance and the 340B program is a plus
- Proficiency in Salesforce, Service Desk, and SharePoint
- Excellent written and verbal communication skills, with the ability to work with diverse teams or independently
- Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail and accuracy

How to Stand Out (Preferred Qualifications):
- Bachelor’s Degree preferred
- Strong problem-solving and critical thinking skills with the ability to troubleshoot and lead complex issues to resolution
- Familiarity with Okta and other system access protocols

#HealthcareServices #RemoteWork #CareerGrowth #CompetitiveCompensation #PatientCare

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