Advarra
Product Support Representative
This job is now closed
Job Description
- Req#: PRODU002846
Employer Industry: Clinical Research
Why consider this job opportunity:
- Salary up to $60,000.00
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the United States
- Supportive and collaborative work environment
- Chance to make a positive impact on clinical research and healthcare industry
- Competitive base salary and potential for variable bonus
What to Expect (Job Responsibilities):
- Efficiently respond to customer inquiries via phone, email, chat queues, and ticketing system
- Effectively troubleshoot and document cases, own customer cases until resolution
- Identify customer needs and assist customers in the use of product features
- Utilize the company’s customer support system to record and escalate customer cases
- Build and maintain expert knowledge of company software applications
What is Required (Qualifications):
- Associates Degree or higher
- Prior experience handling customer product support cases through phone, email, and chat submission
- Prior experience or knowledge of clinical research or healthcare field preferred
- Prior experience with Clinical Trials background a plus
- Ability to obtain a VA security clearance
How to Stand Out (Preferred Qualifications):
- Exceptional written and verbal communication skills
- People-oriented, friendly personality
- Quick learner with a high attention to detail; ability to multi-task
- Ability to be both a team player and individual contributor
- Understanding of modern software design concepts desired
#ClinicalResearch #HealthcareIndustry #RemoteWork #CareerGrowth #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Advarra provides institutional review board (IRB), institutional biosafety committee (IBC) and regulatory compliance consulting services across North America. Trust Advarra’s integrated solutions and collaborative approach to make your research Altoget...
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