Thomson Reuters
Product Support Representative
This job is now closed
Job Description
- Req#: JREQ179876
Employer Industry: Financial Services
Why Consider this Job Opportunity:
- Competitive salary up to $79,400
- Opportunity for professional and personal growth within a globally recognized company
- Comprehensive benefit plans including mental health days off, retirement, and employee incentive programs
- Access to learning and development resources such as LinkedIn Learning and internal Talent Marketplace
- Chance to work on impactful projects and initiatives for social and global impact
What to Expect (Job Responsibilities):
- Log and classify all calls and requests for assistance in the call tracking database
- Respond to customers' inquiries regarding technical issues with software, online, or electronic products
- Filter and escalate inquiries as appropriate
- Manage the resolution process for customers relating to data and applications
- Track inquiry resolution progress and provide status updates to customers
What is Required (Qualifications):
- Bachelor's degree in Business Administration, Accounting, Finance, or equivalent experience
- Minimum 2 years' experience in a similar capacity within the financial services industry
- Proficiency in Microsoft Office Suite applications, especially Excel and PowerPoint
- Strong attention to detail, organization skills, and multitasking abilities
- Excellent interpersonal, verbal, and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience as an Rx Technician or Customer Service Representative in a healthcare-related service
- Strong problem resolution skills and ability to work with all levels within an organization
#FinancialServices #CustomerSupport #CareerGrowth #CompetitivePay #LearningAndDevelopment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Thomson Reuters Corporation (/ˈrɔɪtərz/) is a Canadian multinational media conglomerate.
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