Xplor
Product Support Specialist- Remote (Service Autopilot)
This job is now closed
Job Description
- Req#: REF2386J
Employer Industry: Technology Solutions
Why Consider this Job Opportunity:
- Salary up to $21.00/hour
- Opportunity for career advancement and growth within the organization
- Flexible working arrangements
- Supportive and collaborative work environment
- Chance to make a positive impact on customer experience
- May be considered for a discretionary bonus
What to Expect (Job Responsibilities):
- Answer routine questions on how to best use the software for customer's business needs
- Troubleshoot data or software issues related to the core system features
- Provide information on available product training resources
- Improve technical documentation and self-service resources
- Maintain a log of all customer interactions and issues
What is Required (Qualifications):
- Minimum of 2 years related experience providing technical and customer support
- Proficiency with Microsoft Office products
- Previous experience with QuickBooks and Zendesk is a plus
- Professional etiquette with effective written and verbal communications skills
- Patience, empathy, and a positive attitude
How to Stand Out (Preferred Qualifications):
- Previous experience working in a remote position
- Tech-savvy and enjoy mastering new tools and systems
#TechnologySolutions #CustomerSupport #CareerGrowth #CompetitivePay #RemoteWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
We are the first global company integrating smart software, seamless payments, and Commerce Accelerating Technologies. We help our customers achieve more growth, faster.
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