Employer Industry: Clinical Research

Why consider this job opportunity:
- Salary up to $104,100
- Opportunity for career advancement and growth within the organization
- Flexible work environment with options for remote or hybrid work
- Collaborative and inclusive company culture
- Chance to make a meaningful impact in the field of clinical research

What to Expect (Job Responsibilities):
- Provide customer support via e-mail, chat, or ticket system to troubleshoot complex issues
- Become proficient in core applications within the employer's product suite and share knowledge with internal teams
- Develop good working relationships and build trust with customers to facilitate effective solutions
- Serve as a liaison between customers and internal product teams to resolve issues
- Advocate for customers by tracking and communicating suggestions for software enhancements

What is Required (Qualifications):
- High school diploma
- 3-5 years of experience providing customer support, specifically for software applications
- Experience conducting training for existing customers or prospects
- Ability to translate customer requirements into product functionality and design
- Strong analytical, problem-solving, and interpersonal skills

How to Stand Out (Preferred Qualifications):
- Bachelor’s degree
- Previous experience within the software industry or clinical research
- Proficiency with MS Office (Word, Excel, and PowerPoint)
- Effective communication skills, including listening, writing, and speaking
- Strong time management skills and ability to effectively manage multiple priorities

#ClinicalResearch #CustomerSupport #CareerOpportunity #RemoteWork #SoftwareApplications

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