Employer Industry: Clinical Research

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely or in a hybrid setup from anywhere in the United States
- Engage in a collaborative and inclusive workplace culture
- Competitive salary range based on experience
- Chance to work with cutting-edge technology solutions in clinical research
- Contribute to meaningful advancements in human health

What to Expect (Job Responsibilities):
- Provide customer support via email, chat, or ticketing system to address inquiries and troubleshoot complex issues
- Develop proficiency in the employer's product suite and share knowledge with internal teams
- Facilitate communication across teams to provide effective solutions for customers
- Serve as an internal escalation point for customer issues, advocating for timely resolutions
- Stay updated with application enhancements and demonstrate new functionalities to customers

What is Required (Qualifications):
- High school diploma
- 3-5 years of experience providing customer support, preferably for software applications
- Experience in conducting training for existing customers or prospects
- Ability to translate customer requirements into product functionality and design
- Strong problem-solving, analytical, and interpersonal skills

How to Stand Out (Preferred Qualifications):
- Bachelor’s degree
- Previous experience within the software industry or clinical research
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Effective communication skills, including listening, writing, and speaking
- Strong time management skills with the ability to manage multiple priorities

#ClinicalResearch #CustomerSupport #RemoteWork #CareerGrowth #InclusiveCulture

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