• Job Description

  Req#: 91918

  Job Details

  Job Location: Prime Fresno - Fresno, CA

  Salary Range: $18.50 - $24.98 Hourly

  Job Shift: 5:00 am-1:30 pm M - F

  Description

  The Production Control Clerk serves as the liaison between our Customer and our Production operation. To be effective, the Production Control Clerk, fluent communication and positive relations with all internal levels of the organization is imperative. Production Control Clerk will be responsible for executing all changes to orders in the Warehouse, Production and Shipping departments. The role will be responsible for coordinating daily with Production department supervisors, Schedulers, Order Management, Sales and Customer Service.

  • Primary contact for Customer Service, Inside Sales, Order Management and Art questions
  • Monitor the production Changes Inbox constantly to execute changes and assist internal customers
  • Ensure changes sent to Production Changes Pending inbox are being made and paperwork for orders on the production floor updated as needed
  • Review reports for orders not on press. Work with the warehouse to get the order to the floor, partner with customer facing teams where client contact is needed
  • Review Scheduled Orders for nonstandard ship methods, ensuring those order types are noticed and prioritized accordingly.
  • Proactively communicate to Customer Service the need for Customer notification of delayed orders
  • Effectively communicate any customer related issues to applicable departments or Sales Reps. Issues could be component problems, missed shipments, or schedule changes.
  • Work closely with other planner/schedulers to ensure there are no scheduling gaps
  • Cross train as a backup Scheduler to understand the role and fill personnel voids.
  • Verify accuracy of production on machine.

  Qualifications

  
  

  • Must be detail-oriented, data-driven, cost conscious, analytical thinker with listening skills
  • Able to work well with colleagues and produce results within a fast-paced and high-pressure atmosphere. Combine strong attention to detail with an orientation towards results/execution.
  • Maintain data integrity in the system
  • Respond to all internal and external customer messages within 30 minutes
  • Works effectively under stress and adjusts to ever changing work conditions
  • Ability to take initiative and prioritize workload
  • Coordinates work efforts with other groups
  • Exceptional communication ability, both verbal and written
  • Promotes effective cross functional/divisional teamwork
  • Tackles tough problems and champions ideas in the face of challenges
  • Champions change and continuous learning
  • Conveys a sense of urgency and enthusiasm for the business
  • Must be a credible team player who can work closely with the Management team to move the company business forward

  EDUCATION AND EXPERIENCE

  • High School Diploma or equivalent
  • Previous experience is a plus

• About the company

  alphabroder supplies imprintable apparel and accessories to screenprinters, embroiderers, promotional products distributors, athletic dealers and other businesses.

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