Ontellus empowers insurance carriers, self-insured corporations and law firms to reduce costs, make informed decisions and accelerate claims resolution. As the nation’s largest, privately-held records retrieval provider, Ontellus leverages decades of experience and cutting-edge technology to deliver impactful products and client-centric services within industry-leading turnaround times.

JOB SUMMARY

The Production Specialist assists with the fulfillment of client requests in order to ensure accuracy, timely completion and the overall satisfaction of the client in one or more areas of the Production Department.

ESSENTIAL RESPONSIBILITIES

• Ensures proper function of office equipment including troubleshooting problems with scanners/computers and communicating these issues to management.
• Uses several data screens to research the history of an order.
• Maintains a consistent line of communication regarding a problem or special order with Client Services.
• Ensures management is contacted at first sign of problem, concern, or delay with a client’s order.
• Follows workflow identified in department policies and procedure manuals.
• Maintains business confidentiality relative to pricing, promotion, customer lists, and methods of distribution.
• Regular time and attendance.
• Other duties as assigned.

The Production Specialist will perform duties in one or more of the following specialized functions within the Production Department:

ORDER MANAGEMENT - INTAKE

• Processes incoming mail/faxes.
• Prepares physical records/films for scanning and processing.
• Downloads and processes electronic files.

SCANNING

• Prepares and scans physical records and internal/external documents.
• Uploads records from various media.
• Prints all necessary forms from COMPANY’S OPERATING SYSTEM (Cover sheet, Cert/NOD if a Texas Admissible State case, x-ray status tab and label(s) if processing films)
• Scans to the appropriate folder

QUALITY CONTROL

• Reviews electronic records with speed and accuracy.
• Uses software to enhance image quality (cropping, rotating, file re-name, etc).
• Identifies and verifies key information within records.
• Check legals, work order and invoice to ensure they match
• Verifies case notes for information
• Reviews hotlist for special preferences

CHARTING

• Handle requests for copy service Chart Swap, Chart Records and Chart Fast as needed
• Categorizes and reviews electronic records with speed and accuracy, adhering to the AHIMA (American Health Information Management Association) standards for medical records categorization.

FILMS

• Processes incoming radiology images and pathology slides.
• Identifies various types of studies (CT Scans, MRI’s, X-rays, etc.) to create breakdowns for clients.
• Scans physical films.
• Uses imaging software to print films and/or burn film CD’s.

ASSEMBLY

• Reviews electronic and printed records for accuracy and quality.
• Verifies key information within records.
• Performs special handling of records per client request (insert tabs, split volumes, etc.)
• Prepares records for shipping and/or posting on website.

SHIPPING/MAILROOM

• Prints and assembles packets for drivers and/or mailroom.
• Uses software to mail and ship various documents, records, and other items.
• Drills, binds, and packages records for safe shipping to clients.
• Completes proofs of service by handwriting information.

• High School diploma or general education degree (GED).
• Prior experience with a legal support organization preferred.
• Strong oral and written communication/presentation skills.
• Strong computer skills; ability to navigate through the Internet, MS Office, data screens and email.
• Outstanding interpersonal skills with, peers, superiors, customers, and other partners.
• Ability to prioritize and meet critical deadlines.
• Ability to lift/carry 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION & BENEFITS

Ontellus offers a collaborative work environment so you can learn and grow both professionally and personally. We offer a competitive benefits package including Medical, Dental, Vision, Life, Disability and a 401k Plan with a generous employer match. In addition, we offer a casual dress environment and plenty of opportunities for training and career advancement.

Ontellus is an Equal Opportunity Employer.

Ontellus requires pre-employment background checks and drug screening.