Job Title: Production Support Analyst Location: Calgary, Alberta Duration: 12+ Months Must Have: - 3+ years of experience in IT. Minimum 2 years of experience in financial industry, prior Capital Markets/Futures experience.
- Strong knowledge of Commodities and Futures Products and Ability to work with Front office Business users
- Prior in depth experience in implementing and supporting large-scale production systems, end of day monitoring, root cause analysis and problem solving skill
- Knowledge of Commodities and Futures Trading activities (Trade Flow/STP, PnL valuation/break), Market Data Feeds and knowledge of applications such as Openlink, XTP systems is highly desirable
- Knowledge of ITRS Geneos, Job Scheduler(CTRL-M), Windows, Programming in Python, Experience of supporting MQ, SOLACE, Oracle and Microsoft SQL Server
- Analyze existing systems and liaise with Business/Development team for system improvement
- 60% specialized application support, 20% user management, 20% team and vendor management
- Some weekend work as required for projects, Disaster Recovery tests, etc.
- Fast paced trading environment. Deliver to tight timelines
- 24x7 on-call based on shift assigned for end of day monitoring
Nice to have: - Understanding of ITIL processes
- Knowledge of Devops and Cloud technologies
- Prior experience of leading Global Support team with onsite – offshore experience
- Knowledge of Business Intelligence Reporting tools (Tableau etc.)
Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment. We will be happy to work with applicants requesting accommodation at any stage of the hiring process