• Job Description

  Req#: REQ418442

  JLL empowers you to shape a brighter way.

  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

  Application Support Associate

  About the Role

  The (P1) Application Support Associate supports a group of business-critical third-party applications within the Leasing & Capital Markets Technology Group. They are responsible for supporting users and clients for issue resolution directly, partnering with enterprise partners on technical issues and security best practices, and managing communication with application vendors. The Application Support Associate strives to a high quality of care, delivers consistent and effective issue resolution, and documents playbooks and best practices to improve the user experience across our applications.

  Description

  As an Application Support Associate, you will be responsible for:

  • Responds as the first line of defense to support cases/chats/phone calls from users of applications ( e.g. Access Requests, AD Group and permission set changes) .

  • Triages, diagnoses, and investigates application issues and works with the end-user through resolution .

  • Manages case workflows within and across JLL’s service tools, using reports to manage work .

  • Shepherds issue escalations across technology teams and vendors, while maintaining a seamless experience for the end-user .

  • Utilizes Generative AI, specifically JLL GPT, to support and optimize specific tasks and initiatives within the organization .

  • Responsible for technology on-boarding for new hires and off-boarding for terminated employees; including associated license management reporting .

  • Documents case resolution and leverages existing documentation to ensure a consistent experience for end users .

  • Executes application validation testing after any engineering activities have been completed ( e.g. server upgrade) .

  • Audits and maintains business application best practices to ensure efficiency and accuracy in the capture of relevant business line data of the business line(s) or function(s) supported .

  • Works with other application specialists to actively improve messaging consistency and efficiency of resolution .

  • Completes administrative requests in support of the product support organization and partner teams .

  • Trains users and technology partners 1:1 as requested .

  Qualifications / Experience

  • Comfort with documentation tools or willingness to learn (Confluence, as an example)

  • Intermediate Knowledge of Microsoft suite (Office, Word, Excel, Outlook, Teams, Planner)

  • Basic knowledge of Excel reporting/querying large datasets; or willingness to learn

  • Willingness and ability to learn new or tangential technology products to supported product(s)

  • Knowledge of Azure D evOp s , Jira, ServiceNow, and Salesforce is preferred

  • Advanced English and secondary language fluency in speaking, reading, and writing is

  • required

  • 1+ years of application support experience; or

  • 2 years of experience in technical support

  People Skills

  • Commitment to Excellence in customer/user support [documented example or letter of recommendation required].

  • Excellent interpersonal, communication, problem-solving and organizational skills.

  • Understands sense of urgency, upholds swift response times as required by the business(es)/function(s) being supported.

  • Ability to work independently, unsupervised, and as a team player.

  Location:

  Remote –Bengaluru, KA

  Scheduled Weekly Hours:

  40

  If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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