• Job Description

  Req#: 321818
  !*!
  The Program Manager will participate to plan, implement, manage and evaluate service/department activities for Children's National Medical Center in accordance with accepted national standards and administrative policies.
  !*!Minimum Education
  Bachelor's Degree Related field (Required)
  Master's Degree Business, Healthcare Management or Finance (Preferred)
  
  Minimum Work Experience
  5 years Related and progressive experience (Required)
  3 years Management/supervisory experience (Required)
  3 years Experience in writing/ communications, healthcare administration and non-profit management (Preferred)
  
  Required Skills/Knowledge
  Familiarity and experience with electronic database research tools, including use of the Internet.
  Understanding of management information systems and technology is helpful.
  Full command of Microsoft Word, Excel and/or similar software applications.
  
  Functional Accountabilities
  Service/ Program Administration and Implementation
  
  • Implement strategic plan through management of day-to-day operations of department/ service area; troubleshoot operational issues and
  • develop action plans to resolve.
  • Collaborate with Director on significant operational issues/barriers.
  • Assist Director in development, implementation and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.
  • Develop and implement systems to monitor and improve performance and service quality.
  Budget and Financial Management
  
  • Prepare documentation and projections to support the operating and capital budget planning process.
  • Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care.
  • Implement actions to facilitate meeting budget requirements and administer programs within budgetary guidelines.
  • Monitor monthly performance reports and budget variances and resolve discrepancies as needed.
  • Evaluate reimbursement and denial trends and develop and implement action plans to address issues.
  Program Evaluation & Enhancement
  
  • Assist in the development, evaluation and implementation of new ventures, services and partnerships.
  • Work with the Director to develop evaluation tools to measure each aspect of clinical delivery.
  Grants Management
  
  • Identify new sources of funding and write template proposals.
  • Assist Foundation to prepare grant reports two weeks prior to due date, include expense report/statements for director's edit and approval.
  • Monitor monthly special purpose funds performance reports and resolve discrepancies as needed.
  Human Resources Management
  
  • Collaborate with director in all hiring and disciplinary actions.
  • Ensure all personnel records are complete and annual reviews are completed in a timely fashion.
  • Ensure all personnel are in compliance with Occupational Health requirements.
  • Ensure all clinical personnel are in compliance with the Medical Staff Office.
  • Ensure training and competency of all administrative staff with documentation as required by JCAHO standards.
  • Manage all employee grievances, worker’s compensation, or occupational health concerns in collaboration with the director and the appropriate CNMC department.
  Community Outreach
  
  • Collaborate with Government and Community Affairs department to schedule mobile medical units at community events.
  • Serve as the liaison between CNMC, CHP-DC and community leaders.
  • Ensure the availability of promotional items at community events.
  Project Management
  
  • Develop business plans for new programs, sites, or equipment.
  • Create project plans with milestones, deliverables, and accountability assignments.
  • Deliver projects on time and on budget.
  Safety
  
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
  
  Organizational Accountabilities
  Clinic Operations/ Facility Management
  
  • Monitor clinic flow, to implement performance improvement initiatives to ensure physician and staff productivity .
  • Ensure the reconciliation of patient visits with charge documents and the timely submission of charge tickets and statistics.
  • Participate in the establishment and revision of procedures, performance standards and productivity targets for the administrative staff.
  • Ensure a safe, secure and clean work and patient care environment; include full functionality of equipment; interact with the applicable business contacts/service vendors to ensure the availability of services and compliance with JCAHO standards.
  • Monitor space utilization to ensure that proper use of space and expansion needs are met.
  Organizational Commitment/Identification
  
  • Partner in the mission and upholds the core principles of the organization
  • Committed to diversity and recognizes value of cultural ethnic differences
  • Demonstrate personal and professional integrity
  • Maintain confidentiality at all times
  Customer Service
  
  • Anticipate and responds to customer needs; follows up until needs are met
  Teamwork/Communication
  
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others’ ideas and opinions
  Performance Improvement/Problem-solving
  
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment
  Cost Management/Financial Responsibility
  
  • Use resources efficiently
  • Search for less costly ways of doing things
  
  CN Hospital (Main Campus) (L002)
  111 Michigan Avenue NW
  Washington, 20010
  
  

• About the company

  Children's National Hospital is a nationally ranked, freestanding, 323-bed, pediatric acute care children's hospital located in Washington DC.

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