• Job Description

  Req#: 4263

  About Us

  Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140+ destinations in the United States, Canada, and the Caribbean.

  Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

  Our Culture

  We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

  Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

  Overview

  The Program Administrator, Electronic Flight Bag (EFB) and Distance Learning manages the daily administration, troubleshooting, and general assistance of Endeavor’s EFB iPad and Distance Learning programs.

  Responsibilities

  • Provides day-to-day information technology support and guidance within Flight Operations for the entire Flight Ops technical portfolio of systems and applications.
  • Provides direct support for all issues related to tablet EFB operation and applications.
  • Provides direct support for all issues related to the distance learning platform (LMS).
  • Provides specialized knowledge on the EFB tablet, hardware, software applications and content.
  • Provides troubleshooting and problem resolution for EFB and LMS issues, including: login problems, course completion failures, and tracking.
  • Responsible for the accurate and timely synchronization of all Flight Ops digital content across multiple technical platforms, including: the tablet Electronic Flight Bag (EFB), personal electronic devices and the Flight Ops web portal.
  • Respond to EFB user calls and emails for the purpose of troubleshooting.
  • Collect user feedback and track trends for the purpose of program modification.
  • Administers Mobile Device Management software.
  • Audit regularly to ensure currency of content and applications on users’ devices.
  • Create daily, weekly, and monthly reports for management to ensure communication of non-compliance.
  • Maintains subject matter expertise with respect to Company policies and procedures.
  • Coordinate with management in the development of EFB policies and procedures.

  Other Duties

  • Other duties as assigned by management.

  Supervisory Responsibilities

  • Not Applicable

  Competencies Required

  • Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
  • Knows our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
  • Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
  • Drives For Results By Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams.
  • Know your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.

  Qualifications

  • Associate’s degree or a combination of education and related experience.
  • Experience with Apple iPadOS, experience with Jeppesen digital charting software preferred.
  • Experience with AirWatch, mobile device manager, content locker, or similar applications preferred.
  • Experience with courseware development preferred.
  • 2 years of experience in a technical customer service role preferred.
  • 1 year of airline experience preferred.
  • Reliable and self-motivated with a positive attitude.
  • Analytical, interpretive, and organizational skills.
  • Ability to multi task efficiently and effectively to meet deadlines.
  • Interpersonal, written and verbal communication skills.
  • PC proficient in Microsoft Office software, specifically Word, Excel, and Outlook.

  Work Environment & Physical Demands

  • Able to work additional hours including evenings, weekends, and on-call shifts as needed.
  • Frequent repetitive motion such as: typing and phone work.
  • Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags, electronic equipment, files not in excess of 30 lbs.

  What We Offer

  Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

  • Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
  • Comprehensive Medical, Dental, and Vision Plans
  • 401(k) with Company Match starting on Day 1
  • Operational Performance Rewards (OPR) Program
  • Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

  FLSA Status

  Salary

  Minimum Position Pay Range

  Maximum Position Pay Range

• About the company

  Endeavor Air is an American regional airline that operates as Delta Connection for Delta Air Lines.

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