Summary: As a member of the Family Shelter staff team, provide coverage on weekend days/eves. Responsible for overall functioning of the shelter during shift. Monitor the adherence of the shelter rules and routines by residents; ensure security and safety of the shelter.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Be responsible for the safety and security of the shelter.
• Respond calmly and effectively in emergency situations.
• Monitor chores, curfews and household rules and routines.
• Set limits, de-escalate disruptive situations and give warnings as needed.
• Written communication in the logs at the end of each shift.
• Offer support to residents.
• Attend all staff meetings, group trainings and supervisions as needed.
• Accept donations and oversee volunteer activities.
• Uphold confidentiality.
• Answer telephone and door.

• Manage clothing and household donations
• Maintain housekeeping supplies
• Communicate with maintenance team
• Complete minor housekeeping as needed. Clean and prepare rooms for new families.
• Complete daily staff log notes
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Communicate effectively with clients and staff
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Minimum High School Diploma or GED.
• Sensitivity to low-income families of diverse backgrounds.
• Ability to work independently.
• Bilingual strongly preferred.
• Good oral and written communications skills.
• Must have valid driver’s license and reliable transportation.