• Job Description

  Req#: 4864947

  San Mateo County Health is seeking a highly qualified candidate for the position of Program Coordinator I – Aging & Disability Services (Limited Term).

  Under general supervision, the Program Coordinator I will provide essential administrative and technical support for Administrative and Financial Services (AFSU) unit within Aging & Disability Services (ADS). This role is responsible for coordinating activities and events within ADS, fostering collaboration between program units and other County departments, and providing direct staff support to ADS management. Additional responsibilities may include special projects, process improvements, and other related duties as assigned.

  The current vacancy is a limited term - full-time vacancy. The length of the assignment is expected to be up to 3 years. This position is currently located in San Mateo, CA.
  
  Primary Responsibilities

  IT and Project Management Support :

  • Assist with the project management and implementation of a new and improved technology stack to enhance operational efficiency and service delivery.
  • Coordinate with IT and relevant departments for seamless technology integration and deployment.
  • Train staff on new technology and provide ongoing support.
  • Evaluate new technology performance and recommend enhancements.
  • Assist with tracking project milestones, timelines, and deliverables.
  • Implement and oversee process improvements in project management and technology integration.
  • Assist managers and the deputy director in data analysis for strategic planning.
  • Prepare comprehensive reports and presentations.

  
  

  Administrative and Reception Support :

  • Provide administrative support, including data entry, document management, and report generation.
  • Ensure efficient reception coverage and implement process improvements to enhance functionality.
  • Coordinate reception coverage for seamless service and maintain a welcoming environment.
  • Implement and oversee administrative process improvements to enhance efficiency and user experience.
  • Identify gaps in processes and develop solutions to improve workflow.
  • Collaborate with team members for effective communication and coordination of reception duties.
  • Maintain confidentiality and handle sensitive information with discretion.
  • Coordinate and schedule meetings, prepare agendas, and maintain accurate records.
  • Organize commission and advisory committee meetings and other events.

  
  

  Data Analysis Support :

  • Maintain program statistics, records, and history, and prepare reports and correspondence.
  • Collaborate with the AFSU managers to improve workflows.
  • Conduct audits and assessments to monitor and improve process effectiveness.
  • Assist in developing and implementing new policies and procedures to improve processes.
  • Implement and oversee process improvements in data analysis and reporting.
  • Collect, analyze, and interpret data to support decision-making and strategic planning for ADS programs.

  
  Ideal candidate will have:

  • Previous experience in public sector or social services.
  • Bachelor's degree in public administration, business administration, healthcare administration, or related field is preferred.
  • Ability to coordinate complex administrative projects, such as technology rollouts or service process improvements.
  • Familiarity with project management tools and approaches, including tracking milestones and deliverables.
  • Experience collaborating with IT teams and providing technical support/training to end users.
  • Strong data analysis skills, including the ability to collect, interpret, and present data to support strategic planning and decision-making.
  • Proven ability to streamline administrative workflows and implement effective office procedures.
  • Previous experience in coordinating reception services or frontline operations in a service-based environment.

  This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.
  

  Knowledge of:

  • Principles and practices of program area/option to which assigned.
  • Principles and practices of effective customer/client relations.
  • Principles and practices of working with and managing volunteers, if assigned to volunteer coordination.
  • Technical procedures and requirements of program area/option to which assigned.
  • Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines governing program area/option to which assigned.
  • Principles, practices and techniques of administrative and programmatic research and analysis.
  • Computer applications related to the work.
  • Office administrative practices and procedures, including records management and the operation of standard office equipment.
  • Funding sources, grants and fund raising techniques, if assigned to Options 1 and 2.

  
  Skill/Ability to:

  • Analyze, interpret and apply various regulations and requirements.
  • Plan, coordinate and implement administrative and programmatic research and analysis.
  • Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
  • Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
  • Communicate effectively, both orally and in writing.
  • Compile, analyze and interpret data using research techniques; draw sound conclusions and prepare and present effective reports regarding findings and recommendations.
  • Exercise sound independent judgment within general policy and regulatory guidelines.
  • Prepare clear and accurate reports, correspondence, procedures and other written materials.
  • Organize and prioritize work and meet critical deadlines.
  • Maintain accurate records and files.
  • Interact with a wide variety of people.
  • Listen sensitively and accurately; exercise tact, patience and diplomacy.
  • Develop, coordinate, and implement plans, programs and events.
  • Utilize the appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
  • Make public presentations and prepare articles for publication such as press releases and articles related to events of assigned program.
  • Prepare narrative and statistical reports.

  
  

  Education and Experience:
  Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

  • Program Coordinator I: Bachelor's degree in public or business administration, management or a related field and two years of professional level analytical and administrative experience in a community-related setting

  Anyone may apply. If you are interested in being considered for this limited term position the following items must be submitted via e-mail:
  
  

  • Cover letter with responses to Supplemental Questions (maximum of 2 pages)
  • Resume

  
  

  Supplemental Questions:

  1. Please describe your experience coordinating or supporting the implementation of a new technology system or process improvement project. What was your role in the project? How did you coordinate with stakeholders? What was the outcome?
  2. This position requires collaboration with multiple teams and departments. Please share an example of how you successfully collaborated across units to support a shared goal or project.
  3. Provide an example of a time when you identified a workflow inefficiency. What was the issue? How did you address it? What changes did you implement, and what was the result?

  Please include the words Program Coordinator I - Aging & Disability Services – Limited Term Position in the subject line of email submission. All submitted materials must be in a Word or PDF format.
  
  Please submit the above listed materials via email to:

  Moony Tong - Deputy Director of Aging and Disability Services

  mtong@smcgov.org

  
  Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
  
  Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
  
  NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.
  

  
  

  About the County

  San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

  
  

  The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

  The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

  
  

• About the company

  San Mateo County, officially the County of San Mateo, is a county located in the US state of California.

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