Salary Grade NC10 Salary Range $40,442 - $70,774

*Internal Posting-Only Temporary or Permanent NC State Government Employees or layoff candidates with the state of North Carolina eligible for RIF priority reemployment consideration as described by GS 126 May Apply*

Positions 65040616 and 65040617 will be filled from this posting. These positions are time-limited, funded by grant until September 2027.

The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move! This position is currently located at NCDMV headquarters in Rocky Mount.

This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities. The CDL Help Desk Specialist supports and assists commercial drivers and other stakeholders regarding CDL regulations, applications, renewals, endorsements, and compliance. Strong knowledge of CDL requirements, outstanding customer service abilities, and the capacity to troubleshoot and resolve problems quickly are prerequisites for this position This position provides State Automated Driver License System Application Maintenance support and application guidance to Driver License examiners and Driver License field support staff pertaining to CDL. This position reviews and evaluates driver license records found on reporting systems such as the NDR- National Driver Registry, CDLIS Commercial Driver License Information System, and the PDPS Problem Driver Pointer system to determine Licensing eligibility. This position verifies the Drug and Alcohol Clearinghouse status of driver presented at the time of application for a NC commercial driver license or commercial learner permit. This position utilizes the Commercial Skills Test Information Management System (CSTIMS) to verify Entry Level Driver Training and the Transportation Security Administration System to update drivers’ hazmat threat assessment.

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Experience with DMV licensing requirements, driving laws, policies, and procedures.
• Experience in disseminating accurate information with confidentiality.
• Knowledge of MS Office suite, SADLS, CDLIS, CSTIMS, computer hardware, knowledge of the commercial licensing and regulatory requirements
• Experience exercising judgment and discretion in establishing, applying, and interpreting policies and procedures.
• Demonstrated ability to establish and maintain effective working relationships with agency personnel, officials, and the general public.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Sharon Ashe 919-615-7231

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.