• Job Description

  Req#: 10510

  Requisition ID: 10510
  Department: Community & Social Services Dept.
  Service: Housing Services
  Branch: Homelessness Programs & Shelters Branch
  Employment Type: 1 Permanent Full Time Position, Up to 3 Temporary Positions (up to 2 years)
  Work Hours: 35 hours per week
  Affiliation: CIPP
  Salary Information: $87,068.80 - $105,951.30 annually (2022 rates of pay)
  Location: 100 Constellation Drive
  City: Ottawa, ON
  Job Category: Community and Social Services
  Application Close: 29/11/2023

  Candidates are encouraged to self-identify as a member of one or more employment equity designated groups through the questions in the online application process.

  The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We are committed to an equitable, strategic and inclusive hiring process and support a workforce that reflects the diverse population of Ottawa.

  In addition to meeting the requirements of the position, the following are considered assets:

  • Member of Indigenous, Black or other racialized community, persons with disabilities, women or other equity-deserving groups
  • Experience working with diverse communities and intersecting social identities, such as race, gender identity and expression, sexual orientation, disability, class and religion facing systemic and structural barriers
  • Knowledge of community demographics and their needs, systemic challenges and strengths
  • Demonstrated understanding of the value of equity, diversity and inclusion in the workplace
  • Ability to apply an equity, diversity and inclusion lens to all work, including interactions and internal decision-making processes
  • Ability to communicate in a language other than French or English

  JOB SUMMARY

  Homelessness Programs and Residential Services is responsible for planning and managing the effective functioning, coordination and monitoring of the homelessness service system, which involves the effective delivery of services to the community through non-profit agencies/for profit providers, including street outreach, shelter services, housing with supports and transitional/supportive housing, Housing First including housing subsidies, general housing assistance and residential service homes.

  You are responsible for: developing, implementing and coordinating street outreach, housing support programs, supportive housing programs, homelessness prevention supports funding and various special projects, including the initiation, development and management of existing and new partnerships with diverse external stakeholders and funders to provide housing support and homelessness prevention supports; the development and monitoring of complex contracts and service agreements, and compliance reviews and analysis and submission of reporting requirements and deliverables to senior levels of government; negotiating budgets and costs associated with the services contracts; playing a leadership role in developing and implementing local planning processes to determine service needs by organizing and facilitating annual community consultation initiatives; facilitating community consultations with agency stakeholders and clients; resolving conflicts and problem solving with community agencies to develop solutions to improve service delivery and to respond to emerging community needs or issues; supporting senior staff in the decision making process by conducting research, compiling and analyzing research findings, briefing senior staff, writing Council reports and Branch Briefing Notes for budget preparation and issues management; and responding to requests and complaints directed to senior staff from the general public, City council, internal City staff, community stakeholders and other levels of government.

  EDUCATION AND EXPERIENCE

  Completion of 3 year university degree in Arts, Social Work, Sociology or Criminology or related field

  Minimum of 5 years of experience in the homelessness services system, supportive housing or social services sector, directly related experience in the development or delivery of social services, including direct experience in planning, designing, implementing, funding and evaluating programs targeted to vulnerable, at risk, low income persons.

  KNOWLEDGE

  • Social services design, implementation and evaluation
  • The conditions that cause and exacerbate homelessness
  • Local community service system
  • Project management principles and techniques
  • Consultative and facilitation skills
  • Organizational change and development
  • Applicable federal, provincial and regional legislation related to delivering social services
  • Research, planning and performance measurement

  COMPETENCIES, SKILLS AND ABILITIES

  • Plan, lead, coordinate and complete multiple projects within deadlines
  • Lead initiatives, change processes and work groups;
  • Problem solve to solutions, resolve conflicts and disputes and negotiate resolution
  • Conduct research and needs assessments using document search, interviews, focus groups and questionnaires;
  • Compile and analyze complex issues and data
  • Make formal presentations to senior staff managers and agency representatives
  • Write clear and concise reports, presentations, and correspondence
  • Work cooperatively and collaboratively with cross-functional teams and community partners
  • Communicate effectively with senior staff, councillors and/or other levels of government, community stakeholders and internal staff
  • Work under the stress of multiple, changing demands
  • Demonstrate initiative and seek opportunities to partner and leverage the City’s resources
  • Demonstrate service excellence
  • Demonstrate leadership
  • Credibility within the Department and the community
  • Ability to work with minimal supervision and direction
  • Collaborative approach in working with others
  • Organized, methodical and accurate
  • Innovative and creative, flexible
  • Possess sound judgement, discretion, tact, and diplomacy
  • Strong interpersonal and team building skills

  WHAT YOU NEED TO KNOW

  • Language Requirement: English oral, reading, writing
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

  We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
  
  The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
  
  Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.

• About the company

  Compte français disponible à : https://www.facebook.com/villedottawa Social Media Protocol The City welcomes feedback and ideas from its followers and fans. All comments and replies will be monitored, and any emerging themes or helpful suggestio...

Notice