• Job Description

  Req#: RC658322
  To provide technical expertise and support for planning, developing, organizing and coordinating large programs/projects. To research, evaluate and recommend new technologies, methodologies, processes and products to achieve major innovative improvements. To collect, analyze, and produce financial and performance indicators and forecasts. To provide appropriate specifications for and coordination of programs that cross department/division lines. To provide technical expertise and support for planning, developing, organizing and coordinating large programs/projects. To research, evaluate and recommend new technologies, methodologies, processes and products to achieve major innovative improvements. To collect, analyze, and produce financial and performance indicators and forecasts. To provide appropriate specifications for and coordination of programs that cross department/division lines. Minimum Qualifications: Bachelor’s Degree/equivalent in business or related quantitative discipline. Five (5) years exempt experience in project/program management, product development, systems design/development or business /financial planning and analysis. Experience in the use of project management/planning software. Experience in planning major projects including development of project proposals, business cases, schedules and financial justification. Demonstrated analytical, organizational, and planning skills. Knowledge of standard program and financial management techniques. Strong human relations, leadership, and communication skills. Skills/Knowledge Considered a Plus: • Understanding of supply chain management and logistics • Experience in Customer Driven Design and/or Quality Driven Management or other framework for problem-solving and innovation (certification considered a plus) • Change Management experience including experience leading change through complex, cross-functional business environment to drive innovative and differentiating solutions • Strong business acumen preferred and competent in project management • Strong interpersonal skills, including the ability to make effective presentations, influencing ability and experience earning the trust of sponsors and key stakeholders • Ability to promote innovative ideas and accept the risks that are required to lead change • Prior work experience in FedEx Express or FedEx Ground preferred • Customer lifecycle management experience In this role, the successful candidate will: • Utilize project management and collaboration skills to gain the support needed to advance customer centric solutions • Synthesize data points (qualitative and quantitative) to identify common themes, and effectively summarize recommendations, and influence next steps backed with data • Work individually and with cross-functional teams to identify key learnings and opportunities to effectively address customer pain points • Project Management background with ability to focus on planning and organizing projects, large amounts of incoming data, and prioritization key components to enable results • Enable customer, sales and leadership feedback loop to drive continuous improvement in the enhancement of problem resolution through various customer-facing touchpoints Ongoing enhancement and modification of intake and prioritization process Sponsorship/Relocation: Relocation assistance may or may not be provided. Sponsorship may or may not be provided. Work Location: The primary location for this position is Collierville, Tennessee. Due to the collaborative nature of the role, there is a strong desire to have the selected candidate located in Collierville, Tennessee. These locations offer a hybrid work environment that supports in-person collaboration through onsite Team Days but allows team members flexibility to primarily work from home the rest of the time. The ability to work remotely within the United States may be available based on business. Additional Information Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition. Job Posting End Date: 09-11-2023 As part of the Customer Experience Management organization, the Customer Experience Response team will be instrumental in reducing problem incidence and instilling satisfaction with ease of problem resolution among business shippers. This team leads the design and implementation of the customer journey and experiences relative to problem resolution, crossing multiple areas of the organization in order to identify root causes, preventative measures and enable the most positive customer experience. The successful candidate will serve as a Program Management Advisor, supporting problem selection, definition, prescription, and solution recommendations based on data and customer insights and expectations. This person will work closely with our customers, global peers, IT, Marketing, Sales, and support teams across FedEx to build and launch solutions that provide an outstanding customer experience and meet business objectives. The successful candidate must have excellent interpersonal, communication, and presentation skills and be able to interact with stakeholders at every level within the organization, including senior officers across several functional areas. This position requires a highly motivated individual with a proven track record of leadership and collaboration who is grounded in problem-solving techniques and root cause analysis. FedEx. Where now meets next. Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field. FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. FedEx has been recognized on many different lists both for business success and for being a great employer: FORTUNE Magazine: No. 18 among “World’s Most Admired Companies” (2023) Newsweek Magazine: One of “America’s Most Responsible Companies” (2023) Forbes Magazine: One of “Americas Best Large Employers” (2023) Newsweek Magazine: One of "America’s Greatest Work Places for Diversity" (2023) FORTUNE Magazine: One ofthe “Blue Ribbon Companies” that appears on 4+ Fortune Annual Award Rankings (2023) FreightWaves: #1 Among the “Top 500 For-Hire Carriers” (2023) FreightWaves:Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023) FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status. FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.

• About the company

  Motivated by goodwill and a hard work ethic, our team members deliver on the FedEx Purple Promise to make every FedEx experience outstanding. For these reasons, our company has continued to excel in the ranks of the most admired and reputable companies in the world.

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