• Job Description

  Req#: 2557813
  The mission of the Abuse prevention program is to provide the highest bar of customer experience, protect the brand and reputation of Amazon and Selling Partner businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive.
  As a program manager, you will have the opportunity to lead highly impactful programs and engage not only with cross-functional teams within Amazon, but also directly with Selling partners, to implement your program strategy and drive execution. You will collaborate with various business and engineering teams to drive program planning. You will make strong business cases for project prioritization and investment. You will also assess risks, anticipate bottlenecks, make tradeoffs, balance the business needs versus execution speed and inspire risk-taking behavior to maximize business benefit. If you enjoy solving problems in a dynamic environment and influencing business and technical leaders with your creative solutions, we want to talk to you!
  Responsibilities:
  Drive product and program planning to improve seller satisfaction
  Have the ability to work independently in a broad array of environments
  Collaborate with product, design, business, and engineering on roadmap prioritization
  Articulate program goals, desired outcomes, risks/issues, and mitigation plan clearly
  Support and enhance existing products with thoughtful and measurable impact
  
  Key job responsibilities
  Drive product and program planning to reduce financial losses
  Have the ability to work independently in a broad array of environments
  Manage cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders
  Collaborate with product, design, business, and engineering on roadmap prioritization
  Build cross-team mechanisms for communicating program priorities and receiving input from senior leaders
  Articulate program goals, desired outcomes, risks/issues, and mitigation plan clearly
  Support and enhance existing products with thoughtful and measurable impact
  
  About the team
  The mission of the Abuse prevention program is to provide the highest bar of customer experience, protect the brand and reputation of Amazon and Selling Partner businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive.
  
  We are open to hiring candidates to work out of one of the following locations:
  
  San Jose, CRI- 3+ years of program or project management experience
  - 3+ years of working cross functionally with tech and non-tech teams experience
  - 3+ years of delivering cross functional projects experience
  - Experience defining program requirements and using data and metrics to determine improvements- Experience implementing repeatable processes and driving automation or standardization
  - Experience in data mining, data management, reporting, and SQL queries

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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