• Job Description

  Req#: 2505450
  Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them.
  
  Amazon Web Services (AWS) is one of the world’s most comprehensive and broadly adopted cloud platform, offering over 165 fully featured services from data centers globally. Amazon Web Services, Inc. provides services for broad range of applications including compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, and application development, deployment, and management.
  
  AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services. The AWS Support organization is global with 17 locations around the world. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
  
  Key job responsibilities
  The Program Manager, Capacity Planning is a newly created role where we are looking for an exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Program Manager. You will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. You are a leader with demonstrated ability to learn new capacity planning methodologies process mapping, process roll out and organization adherence to new processes. This opportunity requires excellent problem-solving, communication skills and a strong track record of delivering results. Cross-team collaboration, project management, and executive presentation skills are essential. A strong record of customer advocacy and influence without authority is important for this role.
  You will work in lock-step with multiple business teams, AWS Support Ops, Finance and Leadership. You will
  Build a headcount management system across the AWS Global Services that will allow organization to scale and enhance itself to customer's demand in the coming years. The role will involve working with and influencing stakeholders across AMER, APAC, and EMEA to standardize processes and create leading indicators for the team.
  
  A day in the life
  Identify/Implement planning and management mechanisms that will improve operating accuracy and efficiency
  
  Coordinate with Operations, Capacity Planning, Finance, Talent Acquisition, HR and local site workflow teams to maintain and update staffing plans.
  
  Communicate HC plans to downstream partners and report on their execution to various stakeholders, and continuously improve the planning and execution cycle.
  
  Lead Projects to improve planning efficiency and support worldwide network of business units, and operational centers.
  
  Monitor performance by analyzing performance statistics and financial results; determining/foresee system and process improvements critical to maintaining business-as-usual state
  
  Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations
  
  Promote process improvement and standardization of processes across all operational sites in the network.
  
  About the team
  Global Services Capacity Planning team envisions a steady business state where precise HC plans are available to guide businesses as they hire to serve our customers. Additionally, we work with finance, HR, talent acquisition, operations and tech teams to execute on these plans and update these plans as necessary. The team is made up of a HC planning group, a BIE group, a Data Science group, and a Scale and Standardization group (SSG). This role is withing the SSG.
  
  We are open to hiring candidates to work out of one of the following locations:
  
  Bellevue, WA, USA | Dallas, TX, USA | Herndon, VA, USA- 2+ years of program or project management experience- Knowledge of Lean principles and DMAIC methodology
  - Experience in requirement gathering and ability to write clear and detailed requirement document
  
  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
  
  Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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