The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Manages, supervises, oversees and evaluates the daily operations and staff; evaluates and oversees daily programs prepared by staff; develops and plans a variety of special events for staff and program participants, including fundraisers, field trips, community involvement activities and other special events; evaluates and determines program options for applicants with staff.
• Plans, organizes, supervises and evaluates the work of assigned staff; develops, implements and monitors work plans to achieve assigned goals and objectives; develops, implements and evaluates work plans, processes, systems and procedures to achieve MAAC and program goals, objectives and performance measures consistent with MAAC's quality and service expectations; participates in the development and implementation of the department strategic plan.
• Assesses service needs; works with potential participants, current participants and past. participants to encourage and promote involvement in program planning and implementation activities
• Ensures all program goals and funding source requirements are met; evaluates the effectiveness of program activities and recommends modifications to processes and procedures; prepares narrative and statistical program performance reports and recommendations; prepares reports on program activities and results.
• Coordinates new and existing services with community agencies to supply resources for program participants; refers participants to internal and community resources based on need.
• Conducts community outreach to build awareness, promote partnerships, advocate for program/community interests and a variety of other purposes; builds strong relationships with community leaders; may participate in or sit on community boards and committees; responds to requests for information on agency programs and activities, may make oral presentations before committees, boards, commissions, advisory groups, or community groups as requested.
• Provides day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environment which supports achieving MAAC objectives and service expectations; provides leadership and participates in programs and activities that promote a positive employee relations environment.
• Plans and evaluates the performance of assigned staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; makes recommendations on compensation and other rewards to recognize performance, makes recommendations on disciplinary actions, up to and including termination, to address performance deficiencies, in accordance with MAAC’s human resources policies and labor contract provisions.
• Serve as MAAC’s Volunteer Income Tax Assistance (VITA) Site Coordinator (during tax season) which entails recruiting and training VITA volunteers, updating collateral e.g., flyers, managing logistics, liaising with the IRS, and performing quality assurance.
• Ensures compliance with all applicable Federal, State, and local laws, codes, grant/funder requirements and MAAC policies and procedures; ensures and verifies agreements with partners, private lenders and investors are fulfilled; analyzes laws, regulations, and guidelines and makes corrective action recommendations; conducts on-going program evaluation and identifies compliance issues/problems making recommendations for suitable solutions and program enhancements; audits program files to ensure maintenance of required documentation; coordinates and facilitates compliance reviews and audits ensuring all necessary documentation is up to date, in order and readily available.
• Works with the Department Director and fiscal staff to develop and monitor budgets and allocations, prepare for annual audits, and prepare submission of local, federal, state and funding sources reports; maintains the master reporting calendar.
• Oversees and maintains all program files, records, reports, and program related information; performs regular quality control checks of participant files and the data management system(s) to ensure compliance with MAAC policies and procedures and funding agency requirements; maintains office supplies and other various resources, as required by the program; ensures proper maintenance of the facility is performed.
• Attends meetings required by the funding agencies and the MAAC Administration; makes presentations and represents the agency with program participants, program partners, and community groups to provide information.
• Travel is required and may include attending meetings and/or conferences outside of the County.
• Performs other related duties as assigned.

Knowledge of:

• Principles, practices, tools and techniques of program planning and management, including program budgeting and reporting.
• Project management theories, procedures, and methods.
• Principles and practices applicable to the development and implementation of community service/development programs.
• Modern management principles, techniques, and tools for planning, administering, designing, developing, and delivering a major program, service, or project.
• Federal, state, and local regulatory codes related to program or project activities and operations.
• Community and social service needs of low-income people and relevant community resources.
• Principles and tools for implementing performance measurement, process improvement, quality improvement.
• Effective non-profit, human resources, and fiscal management tools and administration.
• Principles and practices of effective management and supervision.
• Research, evaluation, analysis, and interpretation methods techniques.
• General office administration practices and procedures.
• Principles and practices of sound business communication.
• Standard business software, including Word, Outlook, Access, Excel, databases, and use of the internet.
• Recordkeeping and filing practices and procedures.

Ability to:

• Maintain professional behavior and act as a role model at the work site and in the community.
• Plan, organize, manage and evaluate a variety of program functions and activities to achieve program goals and objectives.
• Analyze difficult program, administrative and operational objectives and issues, evaluate alternatives and reach sound conclusions and recommendations.
• Collect, evaluate and interpret appropriate and applicable data, either in statistical or narrative form.
• Understand, interpret and respond to client needs and expectations.
• Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.
• Understand, interpret, apply, explain and enforce applicable laws, codes, policies and procedures.
• Present proposals and recommendations clearly and logically.
• Develop and implement appropriate procedures and controls.
• Assess the participants’ immediate needs and ensure participants’ receipt of needed services through personal service or making appropriate referrals.
• Develop and implement departmental policy and procedures.
• Assist with the preparation of budgets, monitor revenues and expenditures, identify risks and mitigating actions, and implement corrective actions.
• Establish appropriate performance indicators to track the programs work products in terms of both output and outcome (cost effectiveness, schedule adherence, and quality).
• Coordinate activities with outside jurisdictions and community agencies.
• Prepare and give presentations on the programs or projects functions, activities, and issues.
• Supervise, train, and evaluate the work of subordinate staff.
• Demonstrate excellent interpersonal skills in the areas of creative problem-solving, conflict resolution, group planning, and decision-making processes.
• Prepare clear, concise and accurate management level correspondence and reports.
• Interpret, apply and reach sound decisions in accordance with rules, regulations and MAAC policies and procedures.
• Communicate effectively orally and in writing with a variety of individuals representing diverse cultures and backgrounds.
• Understand and follow written and oral instructions.
• Maintain confidentiality of agency documents and records.
• Work effectively independently without close supervision.
• Organize, set priorities, take initiative and exercise sound independent judgment within areas of responsibility.
• Perform duties that require high attention to detail and application of rules and specific procedural requirements.
• Demonstrate patience, flexibility, dependability, and creative problem-solving.
• Operate modern office equipment including photocopier, calculator, computer and payroll administration and processing related software.
• Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
• Establish and maintain effective working relationships with agency staff and others encountered in the course of work.

• Bachelor’s degree in business administration, social science, sociology, cultural studies, or related field.
• Four (4) years of experience in program development and administration in a social service setting, including one (1) year of supervisory experience.
• Non-profit or government agency experience strongly preferred.