Are you someone who cares about customer experience, and wants to be involved in delivering innovative support experiences for customers of Amazon’s devices and digital products? Then we're looking for you!
We are seeking a Program Manager to join the Device, Digital and Alexa Support (D2AS) Team. You will be responsible for supporting initiatives that directly impact the customer experience globally. You will own and execute small to medium sized projects or be part of larger programs. In this role, you will lead new device, feature and digital service launches, ensuring D2AS operations, content and technical readiness inline with the product roadmap, in addition to identifying and driving continuous improvements.
You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic, with some project or program management experience.

Key job responsibilities

• Be a singular owner of the project, managing all aspects of stakeholder engagement and deliverables from inception to launch.
• Collect business and systems requirements working with internal and external functional teams.
• Define and execute the project plan from design to release, securing resources, and managing implementation.
• Clearly communicate goals, roles, responsibilities, and desired outcomes.
• Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables.
• Consult with program leadership to make appropriate tradeoffs to optimize time-to-market delivery.
• Manage multiple internal and external, cross functional and remote stakeholders.
• Track delivery against program objectives.
• Iterate and improve project and program management processes and tools.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND- 2+ years of program or project management experience- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document