• Job Description

  Req#: JR16480

  Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

  Requirements

  Program Manager, English Language Center - School of Continuing Studies – Georgetown University

  At the SCS English Language Center (ELC) , academic excellence meets English language and cultural immersion in programs for students and teachers of English as a second language. The ELC experience integrates intensive academic preparation, critical thinking, and cultural awareness to help students improve English for academic, professional, or personal life.

  The English Language Center is situated within Georgetown University’s School of Continuing Studies (SCS). SCS seeks to foster a collaborative, innovative, and student-first culture shaped by Georgetown’s Jesuit heritage and values. SCS endeavors to be a center of innovation and growth within the University by introducing academic programs that respond to emerging and evolving needs in the economy and society. When you join our team at SCS, you become part of a thriving ecosystem of staff and faculty committed to inspiring students to seek something greater in their lives and careers.

  At the English Language Center (ELC), academic excellence meets English language and cultural immersion in programs for students and teachers of English as a second language. The ELC experience integrates intensive academic preparation, critical thinking, and cultural awareness to help students improve English for academic, professional, or personal life. The ELC Program Manager helps provide operational academic program management to ensure development and delivery of quality programs while maintaining a smoothly-functioning office.

  Job Overview

  The Program Manager provides critical operations management of all programs in the ELC - including tasks that include but are not limited to course calendar planning, Destiny Courseware setup, classroom registration management, coordination and administration of language testing, instructional technology reservations, student record maintenance, and Canvas LMS support for faculty and students. They also provide administrative support for program faculty, and assist with administrative tasks for other ELC programs, as needed.

  As well, the Program Manager assists in marketing and recruitment responsibilities for the ELC programs; organizes and participates in promotional outreach webinars and virtual events; and coordinates social media content, for the ELC to maintain and expand its open enrollment populations, application-based and custom program offerings.

  Work Interactions

  Supervision: Reports to the Director of Programs, ELC.

  Staff: Interacts with ELC program administrators, SCS Marketing Team, SCS non-credit non-degree program leadership and administrators.

  Students: Assists prospective and current students with registration and onboarding and program-related student requests.

  Faculty: Supports Associate faculty with Destiny/Banner courses; communicates final enrollment information to instructors, informs instructors of course grade procedures and deadlines; confirms receipt of all course grades; and verifies grades in Destiny.

  University: Employs excellent communication skills in order to have clear communication with key offices on campus, including the Registrar, student accounts, SCS marketing, CETS (classroom technology), Office of Transportation Management, Campus Store, and University Information Services.

  SCS: Joins all SCS staff in supporting SCS Commencement activities.

  Impact of Position

  The increase in quality of SCS’ ELC programs is directly dependent on the performance of the Program Manager. These program offerings directly contribute to SCS’ ability to achieve its English language program revenue targets.

  Requirements and Qualifications

  • Bachelor's degree
  • 3 years of administrative experience - preferably within a higher education environment
  • Experience advising and working with international students
  • Excellent oral and written communication skills
  • Experience supporting international students
  • Outstanding MS Office skills
  • Comfortable learning/using technology, including student information databases (Banner, Destiny, LMS such as Canvas)

  Preferred Qualifications

  • International student recruitment experience
  • Experience with Banner, Cognos, Destiny, Looker and other student data management applications
  • Experience living or working outside the U.S.
  • Experience working with WordPress CMS
  • Marketing and outreach experience
  • Experience managing or supporting online programs
  • Fluency in a second language such as Spanish, Arabic, or French

  Work Mode: Hybrid Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources Mode of Work Designation .

  Current Georgetown Employees:

  If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

  Submission Guidelines:

  Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

  Need Assistance:

  If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

  Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

  EEO Statement:

  Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .

  Benefits:

  Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website .

• About the company

  Georgetown University is a private research university in the Georgetown neighborhood of Washington, DC Founded by Bishop John Carroll in 1789 as Georgetown College, the university has grown to comprise ten undergraduate and graduate schools, among whi...

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