• Job Description

  Req#: 3032111
  Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team!
  We are looking for a talented Program Manager for Amazon to support grow Fullfillment by Amazon FBA.
  Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.
  
  This role is at the heart of enhancing seller experiences and optimizing internal processes. The ideal candidate will be a master of multitasking, adept at identifying and resolving seller challenges through diverse channels. He/she will dive deep into the seller onboarding flow, distinguishing between isolated and recurrent issues to develop innovative solutions.
  This position requires excellent communication skills to coordinate projects, conduct weekly status meetings with multiple stakeholders, and manage critical documentation. The Program Manager will oversee account creations, handle escalations, and drive lead generation through various partnerships. He/she will also manage the complex branch process, ensuring compliance and quality service delivery.
  Analytical prowess is crucial as the role involves tracking key metrics, from branch opening timelines to performance. The successful candidate will maintain essential reporting tools, providing valuable insights that drive strategic decisions and continuous improvement our fulfillment program.
  
  
  Key job responsibilities
  • Identify gaps and pain points in the existing processes and drive improvements with local and global teams.
  • Identify and analyze to isolate issues, test solutions and prioritize competing program opportunities.
  • Identify and resolve chronic issues affecting sellers.
  • Implement change management strategies to improve internal procedures.
  • Develop and automate processes to increase efficiency.
  • Set up performance mechanisms and track performance.
  • Conceptualize and drive program changes.
  • Dive deep on issues and come up with solutions, working with product teams for long-term implementation.
  • Addressing barriers through problem solving and coordination with stakeholders.
  • Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.
  • Creating goals and related metrics, track progress and manage through obstacles to achieve your objectives.
  • Communicating performance, articulating root-cause analysis and linking to specific improvement areas.
  • Incorporate benchmarking information from local competitors as well as best practices and lessons learned from other geographies to define best-in-class customer experience.
  • Anticipate bottlenecks, provide escalation management, make trade-offs and balance the business needs versus technical constraints.
  - Program or project management experience
  - Intermediate to Advanced English- Knowledge of Lean principles and DMAIC methodology
  - Experience in MS Access and SQL
  - Experience in requirement gathering and ability to write clear and detailed requirement document
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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