Under the general direction of the Deputy Director of the Citywide Maintenance Services Division, the Program Manager will oversee the Get It Done (GID) platform, which includes quality assurance, service delivery report generation, trend analysis, and customer support. The position is key to developing and implementing policies and procedures related to improving operational efficiencies for GID tracking and evaluating effectiveness and processing times. The position will document, analyze, and implement system changes and requirements, develop training and integrate internal controls, policies, and procedures, manage Ask Parks customer interface, and ensure all park divisions complete the necessary tasks to complete GID requests and report on their progress in a timely manner.

Key Areas of Responsibility:

• Formulate and administer Department policies and procedures in the management of the Get It Done (GID) platform and Ask Parks customer interfaces;
• Monitor and be the system administrator for GID quality and service resolution.
• Coordinate process improvement, training, and integrating internal controls to complete service tasks in the GID system.
• Report and monitor trend analysis, customer resolution, and survey monitoring and reporting.
• Communicate effectively with the public, stakeholder departments, and elected officials.

Minimum Qualifications:

• Bachelor’s Degree in public administration, business administration, business management, recreation administration or a related field, and
• Three (3) years of professional recreation, maintenance, program administration, and management experience would be a typical way to demonstrate these qualifications.

Desirable Qualifications:
The ideal candidate will possess the following qualifications:

• Excellent computer skills, trend analysis, customer satisfaction, and project management skills.
• Able to create and implement policies and procedures for the tracking and monitoring of GID requests and closeout quality control processes and procedures.
• Able to communicate effectively by managing and resolving complex problems and issues.
• Excellent written and verbal communication skills and strong interpersonal skills.
• Highly ethical and objective, with the ability to navigate in a political environment.
• Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
• Energetic and motivated with the ability to take on initiatives.

In addition, this interview process may be used to fill future vacant unclassified positions in the Department that occur.

There's no such thing as a "perfect" candidate. The City is looking for exceptional people who want to make a positive impact through their work, will serve their community proudly, and be excited to come to work every day. Education and experience studies have shown that people are less likely to apply for jobs unless they believe they can perform every task listed in the job description. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications and we encourage you to apply if you are interested.

Benefits:
The City offers a robust benefits package that includes:

• Defined retirement plan, including pension reciprocity, dependent on an employee’s eligibility status (new hire, rehire, etc.).
• A wide variety of cafeteria-style health and wellness plans or in-lieu cash waiver.
• 11 paid City holidays per calendar year and 1 floating holiday per fiscal year.
• Approximately 176 hours of paid annual leave for an employee’s first 15 years of service, and approximately 216 hours for 16+ years of service.
• Up to 24 hours of paid discretionary leave per fiscal year.
• Up to 320 hours of paid Parental Leave per childbirth or placement of a child.
• Up to 40 hours of paid Bereavement Leave per fiscal year.
• Tuition reimbursement up to $2,000 per fiscal year, and complimentary LinkedIn Learning professional development opportunities.
• Free transit pass (including MTS Trolley, MTS Bus, and all Rapid and Rapid Express bus services).
• Reduced-rate fitness center memberships.
• City-paid life insurance.

For additional details, please review the Benefits Summary for Unclassified Employees (Download PDF reader) or contact the Benefits Division of the Risk Management Department at (619) 236-5924.

The Department:
The Parks and Recreation Department is comprised of 1052.30 FTE budgeted positions, total Department expenditures exceed $200 million dollars, and the Department collects over $100 million dollars in revenue. The size of this Department is equivalent to other large City Departments and has a direct impact on service delivery to the public. The Parks System is one of the largest in the country with over 42,000 acres of park assets, 25.9 miles of oceanfront shoreline, open spaces, and recreation centers. The department manages the Environmental Growth Fund to contribute to Maintenance Assessment Districts, the Golf Course Fund for golf tournaments, turf maintenance, facilities and to account for golf revenue, Los Peñasquitos Canyon Preserve fund for the preserve, and manages General Fund allocations.

Administration Division: Provides administrative tools and resources for the management of the department, including budget administration, safety, and training, asset management, grants administration, public information, information technology, recreation center programming, the Employ and Empower Internship Program, volunteers management and coordination, financial management as well as information technology management.

Community Parks I Division: Geographic by Council Districts 1, 2, 5, 6, and 7.
Serves the neighborhood community parks and recreational facilities including neighborhood parks, mini-parks, community parks, recreation centers, and school joint-use sites. In addition, the Division is responsible for the Downtown Centre City Maintenance and the Naval Training Center.

Community Parks II Division: Geographic by Council Districts 3, 4, 8, and 9.
Serves neighborhood community parks and recreational facilities including neighborhood parks, mini-parks, community parks, recreation centers, and school joint-use sites. In addition, the Division is responsible for the Aquatics Program, as well as Mount Hope Cemetery.

Citywide Maintenance Division : The Division is responsible for the centralized management of parks maintenance by implementing, monitoring, and evaluating maintenance for coastal and open space areas, and developed regional parks, facilities, and recreational sites.

Developed Regional Parks Division: Regional Park operations and maintenance including mowing, sweeping, aquatic features, park forestry, and irrigation in Balboa Park, Mission Bay, Shoreline, and Presidio Hill. The Division is also responsible for the city-wide park ranger program.

Golf Operations Division: The Division is responsible for the overall management of the City's municipal golf complexes at Balboa Park, Mission Bay, and Torrey Pines, the site of the 108th United States Open Golf Championship and the Farmers’ Insurance Open.

Open Space Division: The Division is responsible for the overall Open Space coordination and Open Space Regional Park management of Mission Trails, Otay Valley, Tecolote, Marian Bear, Rose Canyon, Los Peñasquitos, Black Mountain, and the overall San Diego River Planning Support. The Division is also responsible for 49 city-wide Maintenance Assessment Districts (MADs), and Median Maintenance.

Recreation Services Division: The Division is responsible for the management and implementation of the Opportunity Fund and provides centralized recreation services contracts. Centralized recreation services provide programs, activities, classes and events that meet the community’s needs. The Division manages the Come Play Outside and Parks After Dark programs, Senior Services Program, Age-Well Services, Therapeutic Services Program, and the Civic Dance Program.

The City:
With more than 1.4 million residents, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego’s strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location make it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone.

The City’s Mission, as stated in the Strategic Plan is “Every day we serve our communities to make San Diego not just a fine city, but a great City.” The City’s Vision is "Opportunity in every neighborhood, excellent service for every San Diegan".

As one of the region’s largest employers, the City of San Diego employs nearly 11,000 highly dedicated employees and has a combined Fiscal Year 2024 operating and capital budget of approximately $5 billion. Additional information about the City of San Diego can be found on the City’s website.

Pre-Employment Requirements and Screening Process:
Employment offers are conditional, pending the results of all screening processes applicable to the position. All the processes required by the City of San Diego must be successfully completed before employment begins. Please refer to the City’s pre-employment requirements and screening process webpage for additional information. Nothing in this job posting constitutes or should be construed as part of an express or implied contract for employment with the City of San Diego.

Application Instructions: Kindly adhere to the instructions provided in the "Selection/Application Process" section below, we regret to inform you that online applications will not be considered.

Selection/Application Process:
To be considered for this position, you must submit the following items to the Human Resources Department at: HumanResources@sandiego.gov
1) Resume;
2) Letter of Interest, highlighting your relevant work experience and qualifications for this position; and
3) List of three professional references.

NOTE(S):

1. Attachments must be submitted in either PDF or Word Document format.
2. Reference Recruitment Number U2373 in the Subject Line.
3. Candidates are encouraged to apply promptly as interviews and selection may begin upon receipt of resumes from qualified individuals.

Following the closing date, resumes will be screened according to the qualifications outlined above and the most qualified candidates will be invited to interview. If you have any questions, please email the City’s Human Resources Department at HumanResources@sandiego.gov.

The City of San Diego has an active Equal Opportunity/ADA Program for employment and vigorously supports diversity in the workplace.