• Job Description

  Req#: 47986506
  The "World's Largest Search Engine" is hiring for a temporary position.
  
  Job Title: Program Manager
  Pay Rate: $57.73 - $64.14 / hr
  Project Overview:
  Fast-paced, dynamic and proactive, we are dedicated to ensuring that our customers, creators, and partners are supported through world-class support operations. This team is responsible for partnering with our stakeholders and vendors to meet the ever-changing needs of those who depend on our platform.
  Overall Responsibilities:
  • Program Manage products and workflows training and knowledge management updates
  • Improve processes for curriculum design, continuous learning, and measuring training efficacy.
  • Manage the training onboarding program implementation and measurement, including a community of vendor trainers, tech writers, and instructional designers.
  • Implement the Knowledge Base (KB) and the Learning Management System (LMS) strategy, and content access design.
  Top 3 Daily Responsibilities:
  1. Oversee training and knowledge content deliverables to ensure timely and quality delivery
  2. Program manage knowledge management roadmap execution
  3. Partner with stakeholders to understand and manage demand
  Mandatory Skills/Qualifications:
  • B.A. Degree in Management, Business, or related field
  • 5+ years of experience in program management
  • 5+ years of experience in Training Content Management: overseeing the creation of content to support product launches
  • Google Suite (sheets, slides, etc.)
  • Business acumen: Ability to understand goals and corresponding levers to grow crucial business metrics, understanding the value that it brings to stakeholders.
  • Client/partner management: Ability to partner with and influence clients, partners, and/or service providers. This includes setting service level agreements (SLAs) and taking a consultative and data-driven approach.
  • Consultative skills: Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.
  • Data analysis and synthesis: Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.
  • Education and learning in subject matter domains: Knowledge of principles and methods for education document design, instructions and guides to facilitate learning, and the measurement of learning effects in subject matter domains, including the ability to apply educational or training methods to help others learn subject matter knowledge.
  • Product knowledge: Knowledge of our product areas and key trends associated with those product areas.
  • Industry knowledge: Knowledge of the changing landscape of the industry, product areas, other key players, and/or markets including technology trends and issues that affect the operations of one's business and organization.
  • Managing meetings effectively: Ability to set meeting agendas, understand the audience, set action items, and drive meetings to the desired outcome. This includes following up on action items and communicating decisions that result from meetings.
  • Networking: Ability to build and maintain a professional network internally and externally and identify opportunities for collaboration.
  • Opportunity identification: Ability to identify opportunities and/or deals with potential and/or existing customers/partners, including the ability to propose strategies or solutions, and the skills of recognizing business needs, communicating, collaborating, and nurturing opportunities with others.
  • Program management: Knowledge of the process of managing several related projects, often with the intention of improving an organization's performance.
  • Resource allocation: Knowledge of resource allocation/budgeting procedures and budget management strategies.
  • Situational leadership: Ability to interact confidently, clearly and respectfully with others, especially senior leaders of the organization, to present/defend/clarify concerns or issues regarding an existing project, program or solution. This includes the ability to effectively address difficult questions, handle pushback from a high-level audience, and maintain a professional demeanor while engaging in difficult or sometimes high-pressure situations.
  • Risk management: Ability to anticipate, assess, and manage risk (e.g., operational, product, team health) by identifying or developing strategies to mitigate the risk or the negative effect of the risk.
  • Storytelling: Ability to influence and inspire an audience by crafting stories using data that elicit empathy or create buy-in.
  Non-Essential Skills/Qualifications:
  • A background in training programs or instructional design would be amazing, but is not a core requirement.
  • Agile or PMP certification
  
  
  Pay Details: $57.73 to $64.14 per hour
  
  Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
  
  Equal Opportunity Employer/Veterans/Disabled
  
  To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
  
  The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
  

• About the company

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