• Job Description

  Req#: 1038647
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  Summary
  Across the country, governments, employers, and American families have struggled in the face of rising healthcare costs. Efforts historically have targeted narrow programs and patient populations, and while many have succeeded, healthcare costs continue to rise. It’s time to take a radically different approach. A new approach involves putting the patient at the center with the goals of improving value and providing better outcomes at lower cost for patients. The Population Health Management (PHM) department at Mass General Brigham is charged with the challenge to drive better value for patients across Mass General Brigham. To achieve its goals, PHM leverages financial and clinical data to examine opportunities, designs and delivers innovative care models using product development and design thinking disciplines, and leverages problem solving, teamwork, and leadership skills to drive ongoing improvement.
  The Clinical Operations Program Manager will provide administrative and operational support for system-wide initiatives by providing oversight of key strategic interventions for the Medicaid ACO. As an integral member of the Population Health Management team, the Program Manager is responsible for leading, implementing, scaling, monitoring, and evaluating effective interventions aimed at improving quality of care, support clinical integration, system improvement and achieving MGB health equity goals. This is accomplished through a collaborative process working with colleagues at MGB Health Plan, Office of the Chief Medical Officer, RSO stakeholders, facility based interdisciplinary teams and Mass Health.
  Reporting to the Director of Clinical Operations, the Clinical Operations Program Manager will be responsible for the team supervision, administrative oversight including oversight of the locally implemented interventions, development, implementation, and management of a key Medicaid initiatives. improvement.
  PRINCIPAL DUTIES AND RESPONSIBILITIES:
  
  · Provide team leadership and management oversight for specific clinical operation initiatives, creating project roadmaps for the overall program in coordination with administrative and clinical leadership, management, and Regional Service Organization (RSO) stakeholders.
  · Specifically for the Medicaid ACO), working in collaboration with MGB Health Plan, the Program Manager will be responsible for creating, managing, and scaling the operations to execute the Medicaid ACO service requirements.
  · Coordinate with administrative and clinical leaders as well as key stakeholders to study and analyze data and processes, to support program and performance improvement initiatives, and implement evidence-based interventions, ensuring constituents are represented, targets and goals are identified and documented, and plans are disseminated for appropriate communication.
  · Lead project management oversight for continuous improvement efforts, which includes but is not limited to the development of scope, project requirements, timelines, risks/mitigation plans, communication strategies and project plans.
  · Interpret quantitative and qualitative analyses to support the objectives of assigned initiatives, designing, and preparing, if appropriate, reports.
  · Present updates, findings, and recommendations to internal program steering committees and other MGB audiences as needed.
  · Manage the coordination of various workgroups, committee meetings, and other best practice sharing events.
  · Establish contacts and strong working relationships with clinical and administrative leaders across Mass General Brigham.
  · Work with Program Leadership to provide budget related input for the initiatives.
  · Conduct best-practice research and ad-hoc analysis for quality improvement initiatives.
  · As appropriate, develops employees on team(s) to meet both their career goals and the organizations goals.
  · Other duties and responsibilities as assigned.
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  Qualifications
  • Bachelor’s degree with 3+ years’ healthcare or public health experience (Masters preferred).
  • Strong organizational and program management experience, preferably in a healthcare setting.
  • Experience working in a collaborative team environment.
  • Experience working with or in a Medicaid ACO or Mass Health nice to have.
  • Experience in quality improvement or process improvement activities nice to have.
  • A combination of education and experience may be substituted for requirements.
  Skills and Competencies
  • An inclusive individual who thrives in a highly matrixed, collaborative, team-oriented environment
  • Proven ability to prioritize and resolve critical issues efficiently and effectively, interpreting complex and sometimes contradictory information to effectively solve problems.
  • Strong quantitative, analytical, and technical skills relating to data for analysis and presentation.
  • Creativity and enthusiasm for developing and implementing new programs.
  • Comfortable with ambiguity and proven ability to create clarity in it.
  • Requires minimal direction from leadership and possesses an ability to learn quickly and self-manage.
  • Ability to effectively plan and facilitate meetings both informal and formal.
  • Excellent organizational skills and attention to detail, ability to work independently, manage multiple tasks and projects, meet deadlines, and manage to schedule.
  • High degree of initiative along with ability to act as a team player.
  • Excellent oral and written communication and presentation skills that demonstrate the ability to synthesize and distill complex information appropriately, with the ability to deliver presentations to a wide variety of audiences.
  • Proven ability to develop effective relationships and build partnerships, working collaboratively with various stakeholders either internal to department, or externally, to meet shared objectives.
  • Credits and celebrates others for their contributions and accomplishments
  • Encourages people to express their views openly
  • Accepts responsibility for successes and failures of own work and the team’s work
  • Defines complex issues clearly despite incomplete or ambiguous information
  • Encourages people to express their views openly
  • Practices active and attentive listening skills to verify understanding
  • Strong PC / Microsoft application skills including Word, Advanced Excel, and PowerPoint.
  Supervisory Responsibility
  · Provide leadership and guidance to less seasoned and new staff
  · Direct staff supervision to 1-4 staff
  Working Conditions
  • Hybrid Model with remote days and onsite days at Assembly Row
  • Professional office setting located in Assembly Row, Somerville, MA. May requires travel locally to other Mass General Brigham’ sites. Reliable access to transportation to travel between sites for business purposes is required
  • Minimal travel to Regional Service Organizations (RSOs), practices and hospitals within network.
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  Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
  
  MGB Assembly Row (PHSSomervilleAssembly)
  399 Revolution Drive
  Somerville, 02145
  
  

• About the company

  Mass General Brigham is a Boston-based non-profit hospital and physicians network that includes Brigham and Women's Hospital and Massachusetts General Hospital, two of the nation's most prestigious teaching institutions.

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