• Job Description

  Req#: R0011195

  As a Senior Program Manager on Blackbaud’s Product Technology Group Enablement team, you will work with a passionate cross-functional group responsible for leading and coordinating our Portfolio Trans ition Strategy - End of Service related activities across RDO, Cyber, IT, Finance, Support, Services, Sales, Customer Success, Marketing and other business stakeholder groups, as well as external partners. This role will be working with leaders across these organizations to identify activities and dependencies, working to remove obstacles, manage timeline, and communicate progress on the end of services initiative s .

  The Job:

  You will leverage your program experience and process savvy to conquer complex business challenges, in an efficient and cost-effective manner. A successful Program Manager will have excellent communication and collaboration skills, and be able to gracefully navigate between technical and business s takeholders. Additionally, the ideal candidate will be confident leading and orchestrating diverse, senior teams to successfully deliver on key end of service del iverables in acc ordance with time and cost constraints. Blackbaud’s Program Managers thrive in dynamic environments and embody adaptive learning characteristics. They can expect to be challenge d by complicated initiative s with varying requirements across demanding stakeholders that need a clear, comprehensive plan and a steady, experienced leader to guide and govern it. Additionally, they may be partnering with a cross-functional team to gain efficiencies or reduce risk by defining new cross Center of Excellence (COE) processes. Whatever the challenge, the Blackbaud Program Manager is always looking for ways to both empower and inspire their teams to more effective outcomes and enable a more effective cross company orchestration framework.

  Key Roles/Responsibilities:

  • Manage and lead strategic, complex portfolio end of service efforts, across multiple project teams and/or departments

  • Partner with business leaders to determine success measures

  • Manage and lead end of service projects from planning to closeout, honoring project commitments for timeliness, quality, budget and business success

  • Drive collaboration and communication necessary to ensure program success, including successful management of risk and dependencies, across multiple organization to ensure efficient outcomes of the plan

  • Raise accountability; escalate issues in a timely manner

  • Resolve issues, impediments, dependencies and conflicts; make certain that all team members are involved and engaged

  • Deliver on commitments to goals and produce consistently excellent results

  • Act as the point of escalation for risks, issues and obstacles, ensuring action items are clearly defined, assigned to owners and driven to resolution in a timely manner

  • Partner with leadership to develop, deploy and govern portfolio end of service standards and best practices with a focus on cross COE business readiness

  • Actively contribute to advancing our lean processes to drive efficiency and improve effectiveness while supporting organic maturation of teams

  Qualifications:

  • A minimum of five + years program management experience

  • Practical experience with lean and agile methodologies (SAFE)+

  • Experience working with large and geographically distributed teams

  • Experience delivering new products/capabilities to the market

  • Experience with Microsoft Azure DevOps for Project and Program Management

  • Experience working on software solution End of Service or End of Life stages

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  Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

  Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

  To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

  A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com .

  The starting base pay is $87,700.00 to $114,200.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

  Benefits Include:

  • Medical, dental, and vision insurance

  • Remote-first workforce

  • 401(k) program with employer match

  • Flexible paid time off

  • Generous Parental Leave

  • Volunteer for vacation

  • Opportunities to connect to build community and belonging

  • Pet insurance, legal and identity protection

  • Tuition reimbursement program

• About the company

  Blackbaud is a cloud computing provider that serves the social good community — nonprofits, foundations, corporations, education institutions, healthcare organizations, religious organizations, and individual change agents.

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