• Job Description

  Req#: 31295

  Program Manager-Shelter Services

  534 Spratt St, Charlotte, NC 28206, USA Req #31295

  Tuesday, August 13, 2024

  Location: Charlotte Area Command – Charlotte, NC

  About this opportunity:

  The Program Manager will supervise the shelter operation teams at the Center of Hope and Booth Commons Family Center. A key responsibility of the Program Manager is to monitor the day-to-day operations of the job duties and evaluate shelter operations and services.

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  Essential Functions:

  This job description should be interpreted as something other than all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

  Supervisory Responsibilities (40%)

  Supervises the shelter’s day-to-day operations, including housing, facility maintenance, meal preparation, transportation, and food/clothing/furniture assistance. Ensures that operations comply with established procedures. Instructs and trains employees in the proper methods and procedures for conducting work; monitors work in process and assesses for compliance per local, state, and federal regulations. Holds regular staff meetings with direct reports. Implements and communicates procedural changes of program requirements based on program audit results. Conduct performance evaluations and consult the HR Department regarding the recruitment process, including hiring and salary decisions. Provide succession planning, such as developing action plans for direct reports to assume those positions . Respond to client issues and complaints. Investigate, make recommendations, and resolve concerns on a case-by-case basis.

  Program Development and Evaluation Responsibilities (30%)

  Coordinates and monitors the maintenance of program facilities; ensures that all buildings are properly cleaned, maintained, and secured; coordinates needed repairs promptly.

  Review, monitor, evaluate, and/or resolve incident reports and client needs, program services delivery, and client conduct in the emergency shelter programs.

  Be available to collaborate with social services and shelter staff to provide crisis intervention services to clients as needed.

  Coordinates and communicates standard operating procedures for the program to ensure uniformity across the program; advises, trains, and monitors staff on program policies and procedure changes.

  In consultation with the Director of Program Services, assist with updating Standard Operations Procedural Manuals to keep staff apprised of program policy/procedural changes and provide related training for implementation.

  Prepares for and coordinates program audits; serves as the program's contact person during audits; responds to audit questions; and formulates corrective actions necessary in response to audits.

  Provide professional support to shelter staff during business and non-business hours, including nights, weekends, and/or holidays.

  Compliance Responsibilities (20%)

  Supervises and monitors the program's day-to-day activities, which may include, but are not limited to, counseling, case management, life skill classes, transportation, clothing assistance, employment assistance, and educational and vocational assistance; ensures that the program runs smoothly and in compliance with established procedures.

  Maintain and provide leadership to HMIS system management, including coordinating with the HMIS administrator to ensure data accuracy and funding reports that are complete, accurate, and timely.

  Supervise proper record keeping of statistics and reports of all program client files within guidelines of Salvation Army standards as well as mandates of funders.

  Supervise the purchase of food and supplies for the emergency shelter.

  Serves as liaison to other community agencies; receives, reviews, and processes discharge information on clients coming from local and area mental health facilities; coordinates with adult and child protective services regarding abused and neglected clients; communicates with Parole/Probation Officers and mental health case workers regarding clients enrolled in the program/facility.

  Reviews and monitors all end-of-month reports and statistics as required; prepares statistical and other routine reports regularly; ensures their accuracy.

  Provides program information for grants and contracts as requested.

  External Partnership Responsibilities (10%)

  Attends meetings within the center, other Salvation Army facilities, and the community at large; receives and evaluates information and instructions; disseminates information and instructions to appropriate programs and/or staff.

  Provides leadership in the community and conducts speaking engagements to promote and answer questions about the program services; attends and actively participates in community task forces, committees, work groups, etc., focusing on coordination and delivery of services to the homeless; conducts community education on the same as requested; conducts tours of facility; responds to local, regional, and national requests for information or participation in surveys and research.

  Attends and participates in scheduled consultations with other program directors, the leadership team, and the management team within the agency; ensures management decisions are relayed to program staff; attends, participates, conducts, and leads weekly consultations with case management staff.

  Builds and maintains effective working relationships with community agencies to maintain awareness of resources and make appropriate referrals; interacts directly with program contract monitors and specific funding representatives for the program.

  Other Responsibilities:

  Follows-up and responds to billing questions within the program. Carries a small caseload when necessary to meet program needs. Assist with emergency intakes when needed.

  Attends conferences and seminars for continued personal and professional development. Performs other duties as assigned.

  What we are looking for in you:

  Materials and Equipment:

  Personal Computer General Office Equipment

  Qualifications

  Bachelor’s degree in social work, human services, psychology or a related field required

  And/or

  Minimum of 5 years of experience in human services, psychology, or a related field

  Combination of relevant education and relevant experience accepted?: Yes

  Licenses and Certifications

  Requires a valid state driver's license Requires state driving privileges. Must complete Safe from Harm, CPR, and First Aid training within 60 days of employment.

  Knowledge, Skills, and Abilities

  Knowledge of

  General social work principles and available resources

  Social services procedures, practices, and methods

  Social services related to federal, state, and local laws, rules, and regulations relating to provision of homeless services.

  Case management methods and techniques

  Services offered by the county and other local public and private community-based service agencies

  Skills Interpreting and implementing local, state, and federal regulations that govern homeless services Explaining and advocating for the needs of children, families, the elderly, disabled adults and the impoverished Demonstrated leadership skills Excellent communication skills – both written and spoken

  Abilities Adaptability: Maintaining effectiveness when experiencing significant changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization Communication: Conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to conclude; using practical approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization and individuals’ effectiveness Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

  Physical Requirements/Working Conditions:

  Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

  Walking, standing, lifting, and carrying light objects (less than 25 lbs.) requires limited physical effort.

  Work is usually performed in a typical office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like, but may be performed in a shelter environment

  Employee Benefits

  • Medical, Dental and Vision Insurance
  • Paid Time Off (PTO) and Holiday Pay
  • Life Insurance
  • Retirement Plans and more!

  Why work for us?

  The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

  The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

  Five values at the heart of everything we do…We are…

  • Passionate
  • Compassionate
  • Uplifting
  • Brave
  • Trustworthy

  Additional Information:

  All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

  To apply, click on the “Apply Now” icon at the bottom of this posting.

  Application Submittal Period: June 13, 2024 – July 13, 2024

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

  Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  Other details

  • Job Family NSC-EXEMPT
  • Job Function Social Services
  • Pay Type Salary

  Apply Now

• About the company

  The Salvation Army | The Official Website of Southern Territory, containing news, services and information on our mission and work in the United States.

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