• Job Description

  Req#: F695E49A529D4D749F1BDECAADC189EE

  WHO WE ARE:

  At HealthTrust, we believe that healthcare isn’t defined by the four walls in which it’s practiced. It’s defined by its people. We pride ourselves on creating opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth.

  HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals. We are the Healthcare industry’s largest managed services provider and a top ten largest healthcare staffing company, we put more than 28,000 professionals to work each year.

  WHAT WE OFFER:

  • Competitive Pay

  • Comprehensive Training

  • Medical, Dental, Vision, And 401(K) Matching

  • Generous PTO and Paid Holidays

  • Retirement Planning And Savings Options

  • Tuition Assistance

  • On-Site Gym

  • Pet Insurance

  WHAT YOU’LL DO:

  JOB TITLE – Program Manager

  GENERAL SUMMARY OF DUTIES: The Program Manager develops and maintains relationships with new and existing client base. A main focus is overseeing the overall management of the requisition process for the assigned client (s). This includes the day-to-day relationship between the client and supplier representatives to fulfill clients staffing needs. May from time to time provide direction to program professionals and assistant program professionals.

  SUPERVISOR – Program Director

  SUPERVISES – None

  ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO :

  • Job Requisition Fulfillment – Support the day to day requisition fulfillment process for assigned clients in a consultative manner with Hiring Managers on business needs and strategies.

  • Prioritize job requisitions, supplier responsiveness and quality, timely job requisition fulfillment, and SLA compliance. Provides status updated to Hiring Managers. This may include:

  • Validating incoming orders with the client to insure complete understanding of order requirements

  • Distribute orders to the appropriate suppliers in accordance with the account contract terms and conditions, and program business rules

  • Review candidates resumes to insure all client requirements are met

  • Shortlist candidates for client hiring managers

  • Order fulfillment for new contingent workers

  • Provide guidance and be a process/technology resource for client, suppliers, and internal departments

  • Supplier Management - Day to day issue resolution which may include contractor performance, payment / timesheets, or contractor rates.

  • Reporting and Analytics (Client Reports, QSR, Supplier Performance) – Assist program team with reporting and analytics. Supports creation of reporting packages for the client to include monthly reporting packages, quality service reviews, and supplier performance reviews. Participate in reporting and analytics and quarterly performance reviews with client and suppliers

  • Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment. Interaction with client managers is also required to ensure satisfaction. Knowledgeable of and understands the contracted terms and conditions between PWS and the client, including pricing as well as client rules of engagement and processes;

  • Assist in facilitation of assignment management.

  • Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from client, suppliers, and internal resources.

  • Acts as a resource for the Program Professionals.

  • Assists in the supervision, training and evaluation of Program Professionals.

  • Maintains confidentiality and appropriate access of all employee information.

  • Perform other duties as assigned.

  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.

  KNOWLEDGE, SKILLS, & ABILITIES – This position requires the following minimal requirements:

  • Organization – proactive in prioritizing needs and effectively managing priorities.

  • Communication – communicates clearly and concisely.

  • Interpersonal Skills – able to work effectively with other employees, supervisors, and external parties.

  • Customer orientation – establishes and maintains long-term customer relationships building trust and respect among assigned team and superiors.

  • Tactical Execution – oversees the development, deployment, and direction of complex programs and processes.

  • Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures, and systems.

  • PC Skills – demonstrates proficiency in Microsoft Office Suite as required.

  EDUCATION – High School Diploma and/or GED required, Bachelors preferred.

  EXPERIENCE – Minimum 2-4 years working in a Recruitment/Customer Service type position, preferably within the Healthcare staffing field.

  PHYSICAL DEMANDS/WORKING CONDITIONS –

  • Requires prolonged sitting and exert up to 30 lbs force occasionally and/or up to 20 lbs frequently.

  • Requires and some bending, stooping, and stretching

  • Require clarity of vision, eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

  • Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound

  • Require dexterity to type at least 40 WPM

  • Experience with Microsoft Office, Outlook, Excel, general office products

  • Work is performed in an office environment and involves frequent contact with staff and the public.

  ReqID: 4073

  Category: HealthTrust Workforce Solutions

  Specialty:

  Job Type: Full-Time

  Job Type:

  EDUCATION: High School Diploma and/or GED required, Bachelors preferred.

  EXPERIENCE: Minimum 2-4 years working in a Recruitment/Customer Service type position, preferably within the Healthcare staffing field

  Experience with the MSP market highly desirable

  Excellent reporting skills and data interpretation highly desirable.

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  We

  are an equal opportunity employer and value diversity at our company

  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  HWS Exclusives: 2962

• About the company

  Every year, we help thousands of healthcare professionals find meaningful jobs that suit their lifestyles. Whether you’re an RN looking for the flexibility of per diem, the adventure of a travel nursing job, or a new opportunity in clinical leadership, we are uniquely qualified to help you reach your career goals.

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