Cleveland Clinic
Program Manger I/ Patient Experience
This job is now closed
Job Description
- Req#: 253026
- Develops, implements, manages and maintains operational systems and activities.
- Serves as a liaison with all levels of the organization and outside community.
- Manages multiple priorities and projects with competing deadlines.
- Allocates time to meet completion requirements.
- Serves as a coach and mentor for other positions in the department.
- Reviews and monitors adherence to Human Resources policies and corporate compliance procedures.
- Other duties as assigned.
- Bachelor's degree in Business Administration, Healthcare Administration or related field.
- High School diploma/GED and six years of experience may substitute for the degree requirement.
- Associate’s degree and four years of experience may substitute the Bachelors degree requirement.
- Master’s degree and one year of experience may substitute for one year of experience.
- May be required for specific positions as per policy or regulation.
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to take appropriate action in a stressful environment.
- Two years of experience in project management, data analysis and systems training.
- Experience in a healthcare setting preferred.
- Ability to perform work in a stationary position for extended periods
- Ability to operate a computer and other office equipment
- Ability to communicate and exchange accurate information
- Ability to travel throughout the hospital system
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Program Manger I/ Patient ExperienceLocation
WestonFacility
CC Florida WestonDepartment
Executive Office-Weston HospitalJob Code
000421Shift
DaysSchedule
8:00am-4:30pmJob Summary
Job Details
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world .
As a Program Manager, you will oversee and coordinate different related projects to ensure they benefit one another and meet business goals. This role supports Cleveland Clinic's mission by exhibiting, educating, and coaching caregivers about teamwork, empathy, quality & safety, and by being innovative when it comes to improving the patient and caregiver experience.
The future caregiver is someone who:
• Has High-level management and leadership skills.• Has willingness to learn how to facilitate educational sessions.
• Has written and verbal communication skills.
• Has teamwork and motivational skills.
• Has organizational and multitasking skills.
This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth in different administrative and project/program management . This role is onsite Monday - Friday from 8:00 am until 4:30 pm. The hospital operates 24 hours a day 7 days a week so there will be early morning starts and/or evening hours.At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:Education:
Certifications:
Complexity of Work:
Work Experience:
Physical Requirements:Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster .
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
About the company
PUSHING THE BOUNDARIES OF PERFORMANCE Through the Power of Every One, Cleveland Clinic is ranked as the nation’s No. 2 healthcare system by U.S. News & World Report – the best care for our patients starts with us.