• Job Description

  Req#: R0060938

  About Our Job

  Please apply as soon as possible, this posting may close without notice.

  Although the full range of the salary is listed below, the anticipated hiring range for this position is $22.16 - $28.74 based on education and experience.

  The Denver County Court is seeking a Program Navigator to join the team at the Probation Division.

  The mission of Denver County Court is to administer justice fairly, efficiently, and effectively; provide excellent customer service, and foster a positive environment where employees enjoy their work. The City and County of Denver’s third branch of government is comprised of 19 judges, 3 full-time magistrates, and 300 staff members. Case types include state, civil, small claims, traffic, criminal, and other general sessions cases within the City and County of Denver. The Denver County Court proudly serves the community and continually seeks ways to incorporate procedural fairness and evidence-based practices.

  The Program Navigator position is located in the Minoru Yasui Building located at 303 W. Colfax Ave. The Program Navigator office is located on the 6th floor and offices are in a cubicle format. The Program Navigator team are also present in the Courtroom up to 5 afternoons a week. This would require the incumbent to walk back and forth from the office to the Courthouse located at the Lindsey-Flanigan Courthouse at 520 W. Colfax Ave. Denver, CO, 80204 . The Navigator team supervises approximately 600 cases. The team is currently comprised of three Program Navigators and one Supervisor.

  The Driving Under Restraint (DUR) Navigator Unit: The DUR Navigator team was established as a pilot project effective June 3, 2019 to help clients navigate the difficult task of balancing the DMV and Court system. Since the inception of the program, the team has experienced tremendous success. So far, the team has dismissed over 1500 DUR cases, is currently supervising over 600 cases and have assisted clients satisfy over $300,000 in reinstatement requirements by navigating and assisting clients to obtain their driver’s license. This program has already demonstrated extraordinary growth and achievement in its short implementation!

  Denver County Court DUR (Driving Under Restraint) Program will work with defendants who are referred and have pending DUR charges to determine driver license eligibility reinstatement date and requirements. The DUR Navigators will assist these defendants working through system challenges and coordinating with other stakeholders to complete the reinstatement requirements.

  As a Program Navigator, you will:

  • Conduct new client intakes, provide case navigation services, and establish timeframes to complete reinstatement requirements.
  • Be present in the Courtroom to complete intakes and speak with clients up to five times a week.
  • Document client progress, set deadlines, and file Court reports on DUR Navigator cases.
  • Collaborate with DMV, Child Support Enforcement, Colorado Courts, and other entities to assist defendants to fulfill their driver’s license reinstatement requirements.
  • Research court cases to determine outstanding judgements utilizing different criminal justice databases.
  • Interact with over 20 clients per day that are in various stages of their case while managing a caseload of approximately 150 clients.

  About You

  We are looking for someone who is knowledgeable in court processes, approachable, compassionate, ready to learn and flexible. The ideal candidate will have integrity and a strong commitment to public service, in addition to the following:

  • Customer service experience in a high-volume environment – interacting with customers from diverse backgrounds dealing with stressful situations.
  • Prior case management experience
  • Ability to manage multiple deadlines
  • Meticulous data entry management
  • Experience with research and problem-solving
  • Excellent interpersonal and teamwork skills for a small cohesive team
  • Ability to demonstrate collaboration with customers, peers, and employees
  • Experience collaborating with stakeholders in multiple jurisdictions
  • Ability to navigate obstacles with clients
  • Proficiency within the full Microsoft Office Suite
  • Bilingual preferred

  We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

  • Education Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

  • Experience Requirement: One (1) year of experience supporting a program and/or helping individuals navigate complex systems.

  • Education and Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.

  • Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

  To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

  • Resume - Required
  • Cover Letter - Preferred

  About Everything Else

  Job Profile

  CA3400 Program Navigator

  To view the full job profile including position specifications, physical demands, and probationary period, click here.

  Position Type

  Unlimited

  Position Salary Range

  $22.16 - $33.24

  Starting Pay

  $22.16 - $28.74, hourly/ based on education and experience

  Agency

  Denver County Court

  The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

  For information about right to work, click here for English or here for Spanish.

• About the company

  Denver, officially the City and County of Denver, is the capital and most populous municipality of the US state of Colorado.

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